GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

The Manager, Customer Success Engineer (CSE) - AMER, reporting to the Director of Customer Success Managers, leads a team of technical specialists who manage a pooled book of business focused on driving product adoption and value realization at scale across the Americas region. This role combines deep DevSecOps expertise with strategic program development to help customers achieve measurable business outcomes through GitLab’s technology.

What you’ll do

Technical Value Acceleration

1. Initial screening with Recruiting
2. Hiring Manager (Ally)
3. Peer Conversation
4. Technical assessment and discussion with Senior CSE Leader and Panel interview with CSE team members and cross-functional stakeholders
5. Final interview with VP of Customer Success

Drive GitLab adoption and value realization across the AMER customer base by developing scalable technical enablement strategies that reach customers at all levels. Focus on delivering measurable business outcomes through GitLab’s technology while creating repeatable frameworks for customer technical success and implementing systematic solutions to adoption barriers.

Team Leadership & Program Development

Lead and mentor a team of Customer Success Engineers across the Americas region, fostering a culture of technical excellence and customer-focused problem solving. Develop and implement scalable technical enablement programs with established metrics to track effectiveness and maximize team impact across the customer base.

Commercial Technical Partnership

Partner with Sales and Renewals teams to align technical enablement with commercial objectives, proactively identifying adoption trends that signal churn or growth opportunities. Leverage technical insights to mitigate contraction risks, secure renewals, and uncover expansion potential through systematic approaches. Develop scalable technical programs that strengthen the commercial relationship and drive revenue outcomes efficiently across multiple customers without requiring dedicated account assignments.

Voice of the Customer Advocacy

Amplify customer needs and technical pain points throughout the organization by translating field insights into actionable intelligence for cross functional teams. Champion the customer perspective in internal forums and decision-making processes, ensuring technical adoption barriers and feature requests directly influence product roadmap priorities. Build strategic relationships with key stakeholders across departments to systematically elevate customer feedback and drive organizational changes that improve the overall customer experience.

What you’ll bring

Technical Expertise

Deep understanding of DevSecOps practices with ability to translate technical concepts into business value. Experience developing scalable enablement strategies, software development background, and comprehensive knowledge of GitLab use cases across SCM, CI/CD, DevSecOps, and Agile Planning.

Strategic Program Development

Design and implement scalable customer success programs with proven track record of driving technical adoption across broad customer bases. Apply data-driven approaches to measure program effectiveness while creating repeatable frameworks that identify patterns and develop systematic solutions.

Leadership & Communication

Lead technical teams with focus on customer outcomes through excellent communication skills that articulate complex concepts clearly. Demonstrate experience working with distributed teams across Americas, strong stakeholder management capabilities, and ability to influence without direct authority.

Performance Indicators

Drive success through measurable customer adoption rates, technical value realization, customer satisfaction and team effectiveness in delivering outcomes at scale. Focus on business impact of technical initiatives and customer retention/expansion metrics related to

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible PTO (paid time off)
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget
• Parental leave
• Home office support

Hiring process

1. Initial screening with Recruiting
2. Hiring Manager (Ally)
3. Peer Conversation
4. Technical assessment and discussion with Senior CSE Leader and Panel interview with CSE team members and cross-functional stakeholders
5. Final interview with VP of Customer Success

This role offers the opportunity to shape how GitLab delivers technical value at scale, creating systems and programs that help customers across the Americas region realize maximum value from the platform.

The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on ourbenefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota pay range

$107,100–$229,500 USD

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.