Senior Business Analyst - Remote

The ideal candidate should be responsible for gathering and analyzing requirements, translating business needs into technical specifications, and ensuring that the CCaaS solution aligns with organizational goals.

Map existing contact center processes, including workflows for inbound/outbound calls, chat, email, and other communication channels.

Develop and maintain process flow diagrams, use cases, and other documentation to support process improvement initiatives.

Identify opportunities to optimize and streamline processes using the CCaaS platform, such as automating repetitive tasks or improving self-service capabilities.

Act as a liaison between business stakeholders and the technical team to ensure requirements are clearly understood

Mandatory DBS and Credit Check Requirements:

• You must have no unspent criminal convictions.
• You must have no adverse credit or CCJs.

Working Hours:

• Monday to Friday

Business Overview:

Tech Mahindra is a multi-billion £ company who employ over 125,000 professionals across ninety countries, helping over a thousand customers, including fortune five hundred companies achieve excellent customer experience.

At Tech Mahindra, a culture of driving positive change , celebrating each moment , and empowering all to Rise drives us to dream, do, and become more. By living our culture, both as individuals and as a team, we establish and advance our presence as a brand that is global, innovative, and caring.

Our culture also leads the way for us to be and become a Company with a Purpose. We try to achieve this by making responsibility personal and adopting sustainability as a way of life at Tech Mahindra.

That is the Tech Mahindra way … to RISE!

What makes a wonderful team? A Diverse team!

We are passionate about finding the right people to join our team and we understand that everyone has specific things they want for their personal and career development, so please do speak to us, and let us know what matters to you!

Interested? Contact our Talent Acquisition team! We look forward to speaking with you!

A job is not just a job. It is who you are!

We actively encourage individuals with disabilities to apply for this position and to disclose any specific requirements for the application and interview process.

Our commitment to diversity extends beyond recruitment, as we strive to create a workplace that embraces differences and values the unique contributions of every team member.

Join us in fostering an inclusive environment where everyone can thrive and contribute their best!

Job Types: Full-time, Fixed term contract

Contract length: 6 months

Pay: 550/ Day

Job Types: Full-time, Contract
Contract length: 6 months

Pay: £500.00-£550.00 per day

Benefits:

• Canteen
• Company events
• Discounted or free food
• Private dental insurance
• Private medical insurance

Work Location: Remote