Be the Face of Recycling: Join Us as an Information Point Officer

Location: Crawley Household Waste Recycling Centre
Hours:

• Summer - any 5 days in 7 - all week (including Saturday & Sunday) & Winter - closed Thursday
• HWRS Summer - 8.45am to 6.15pm & HWRS Winter - 8.45am to 4.15pm

A quick look at the role.

As an Information Point Officer , you’ll play a key role in keeping our recycling centre running smoothly while helping the public make greener choices. From advising visitors to ensuring waste is properly segregated, this is your chance to be a positive force for the environment.

Your core responsibilities.

• Be the first point of contact, providing top-notch customer service.
• Help visitors sort and recycle their waste effectively.
• Monitor and redirect commercial and non-compliant waste.
• Operate booking systems for designated sites.
• Keep the site clean, safe, and running efficiently.
• Promote recycling by ensuring waste is segregated wherever possible.
• You’ll be at the heart of helping your community recycle more and waste less.
• You’ll gain experience working in a dynamic, outdoor environment.

Requirements

Our essential requirements.

• Excellent customer service skills with a helpful, friendly attitude.
• The ability to work both independently and as part of a team.
• Strong problem-solving skills for handling challenging situations.
• A proactive approach to keeping records and maintaining the site

Benefits

And here’s why you’ll love it at Biffa.

• Competitive salary
• Ongoing career development, training and coaching – because if you don’t grow, we don’t grow.
• Generous pension scheme.
• Retail and leisure discounts.
• Holiday and travel discounts.
• Bike to work scheme

Changing the way people think about waste.

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management

Dedicated to diversity.

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.