Working hours: 42.5 hours, 5 days over 7. To include evenings, weekends and bank holidays

The Pumping House is an award-winning wedding and event venue in the heart of Nottinghamshire. Renowned for our exceptional service, talented chefs, and stunning setting, we’ve built a strong reputation for delivering unforgettable events.

This is an exciting, hands-on role where you will manage both the sales and operational aspects of our weddings, events, and bar services. The ideal candidate will be energetic, confident, and able to thrive in a busy, fast-paced environment. This is a fantastic opportunity to be part of a growing and talented team.

Key Responsibilities:

• Sales & Client Management:
• Respond to event enquiries via phone and email, providing information and sending quotes, contracts, and invoices using our Events Management System.
• Conduct site visits with clients, showcasing our venue and explaining our flexible spaces, catering packages and accommodation.
• Develop and maintain strong client relationships to ensure successful event delivery and customer satisfaction.
• Upsell catering packages and additional services where appropriate to maximise event revenue.
• Manage the venue’s booking system, ensuring all events are properly scheduled, confirmed, and tracked.
• Event Operations & Delivery:
• Oversee the day-to-day operations of weddings and events, including casual staff and supplier management.
• Ensure that all event details are clearly communicated to relevant teams, with function sheets produced in a timely manner.
• Manage front-of-house and bar operations, ensuring a smooth and seamless event experience.
• Ensure that the venue is fully prepared and operational, adhering to company standards and client expectations.
• Vendor & Supplier Management:
• Build and maintain positive relationships with key suppliers, ensuring smooth event delivery and high-quality service.
• Coordinate with external suppliers to ensure all requirements are met for each event.
• Administrative Duties:
• Assist the Venue Manager with the invoicing process, ensuring all events are invoiced promptly and accurately, including deposit, balance, and commission invoices.
• Ensure compliance with licensing regulations for weddings, premises, and alcohol service.
• Conduct post-event client feedback sessions to gather testimonials and improve future services.
• Contribute to the planning and execution of promotional events and new ideas to enhance the venue’s offerings.
• Regularly review third-party listings.
• Support the team in any other duties as needed to ensure the venue’s continued success.

Required Skills and Experience:

• Experience:
• Minimum 2 years of experience in Event Management, Sales, or Operations (preferably in a wedding or hospitality setting).
• Skills & Abilities:
• Exceptional communication skills, both written and verbal, with a strong telephone manner.
• Ability to multitask and manage multiple events simultaneously while maintaining attention to detail.
• Strong client-facing skills, with the ability to work with clients of all types.
• Calm, composed, and focused under pressure, with excellent problem-solving abilities.
• A flexible approach to working hours, including evenings, weekends, and bank holidays to accommodate a busy event schedule.
• Personality:
• A friendly, approachable, and genuine demeanour, with a passion for providing excellent customer service.
• Ability to work independently, taking initiative to ensure client needs are met and bookings are secured.