JOB TITLE: Front of House Team Member

DEPARTMENT: Wine Tourism - Hospitality

LOCATION: Rathfinny Wine Estate, Alfriston

RESPONSIBLE TO: Front of House Manager

ABOUT RATHFINNY

Rathfinny was established in 2010 by Mark and Sarah Driver with the express intention to produce world-class sparkling wine using methods that are kind to our land, people, community and wider environment.

Located in Alfriston, East Sussex, we are a family-run, grower-producer, crafting low-intervention, traditional method, vintage Sussex Sparkling wines with Sussex PDO status. The Estate is also home to our leading English wine tourism offering, welcoming visitors for vineyard tours, wine tastings and shopping at the Cellar Door, dining and accommodation at the Flint Barns and self-catering Cottage plus dining in our Tasting Room winery restaurant.

Since its inception, sustainability has been an important part of Rathfinny 's DNA, using innovative technologies for renewable energy, winemaking, and viticulture. This culminated in achieving B Corp certification in 2023.

The Role

We are seeking a friendly, enthusiastic front of house team members to work in our Flint Barns restaurant.

• Interacting with customers in a friendly and professional manner
• Handling payment transactions accurately and responsibly
• Maintaining a clean and organized work area
• Interacting with customers in a friendly and professional manner
• Communicating effectively with other team members and supervisors
• Deal with colleague and customer requests and queries.
• Be a positive ambassador for Rathfinny.
• Flexibility to work evenings and weekends

SUMMARY OF REQUIRED SKILLS

• A Friendly and approachable, well-presented individual
• Be able to use your own initiative, as well as working within a team.
• Passionate about giving a great service.
• Able to work in a fast-paced environment.
• Able to follow instruction to ensure service runs successfully.
• and wine knowledge an advantage but training will be provided onsite.
• Over 18 years old only due to the sale of alcohol.
• Prior experience in bar service is essential, you must be knowledgeable and passionate about the service you provide.
• Excellent customer service and communication skills
• Ability to work in a fast-paced environment and remain calm under pressure.
• A positive attitude and willingness to go above and beyond to ensure customer satisfaction.
• Food Safety - 1 year experience
• Barista - 1 year experience
• Customer service and serving - 1 year experience
• A right to work in the UK is essential

CULTURE AND CONDUCT

At Rathfinny Wine Estate we are committed to producing exceptional wines and experiences, enjoyed the world over, that reveal the character of our family Estate in Sussex, using methods that are kind to our land, people, community, and wider environment.

To deliver this commitment we foster an environment of high-performance and a culture of excellence which drives the production of exceptional quality products which are safe, legal and authentic, as well as providing excellent customer service.

All staff are expected to:

• Engage in the ongoing process of continual improvement in all aspects of quality, safety, authenticity, and legality.
• Utilise skills, knowledge, and experience to suggest ways to solve problems and improve processes.
• Work with enthusiasm and professionalism.
• Treat colleagues with respect and kindness.
• Be friendly, helpful, and cheerful with the team and the public.
• Communicate openly and behave in an ethical, honest, and fair way.

B CORP

Actively participate in B Corp certification and the adoption of the highest standard in social and environmental performance, public transparency, and legal accountability to balance profit and purpose. Teams will decide their annual targets and as a member of that team, you will be expected to show how you have contributed to them. Personal targets towards our mission are encouraged but these are not discussed and assessed in the same way.

EVERYONE IS WELCOME

We believe that all decisions about people at work should be based on the individual’s abilities, skills, performance and behavior and our business requirements. We are committed to the fair treatment of our staff, potential staff or users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability or offending background.

Job Type: Full-time

Additional pay:

• Tips

Benefits:

• Company events
• Free parking
• On-site parking

Schedule:

• Every weekend
• Monday to Friday
• Weekend availability
• Weekends only

Experience:

• Food safety: 1 year (required)
• Barista experience: 1 year (required)
• Serving: 1 year (required)
• Customer service: 1 year (required)

Language:

• English (required)

Work Location: In person

Reference ID: FOH 001BF