Optical Assistant / Consultant

Location: Grantham Boots Opticians (Independently Owned by Q&K Optical Group)

Position: Full-Time (37.5 hours 9:30-5:30)

About Us

Our Grantham Boots Opticians store is under exciting new ownership by the Q&K Optical Group! While we proudly carry the trusted Boots Opticians name, we’re independently owned and run with a fresh vision. This means the perfect balance of local, personal care with the backing of a nationally recognized brand. Our team is focused on providing exceptional patient experiences, a welcoming atmosphere, and a vibrant workplace where you’ll love coming to work.

About the Role

We’re looking for a passionate and bubbly Optical Assistant / Consultant to join our team. Your main focus will be delivering outstanding service to our patients, ensuring they leave our store with not just great vision, but a great experience too.

Key Responsibilities -

• Patient Care: Greet patients warmly, answer their questions, and ensure they feel at ease throughout their visit.

• Appointment Management: Answer the phone, book appointments, and manage diaries efficiently.

• Pre-Testing: Carry out pre-tests to support the optometrist in providing thorough eye examinations.

• Frame and Lens Selection: Help patients choose the perfect frames and lenses, linking your recommendations to the optometrist’s advice while ensuring great value for money.

• Dispensing and Adjustments: Assist patients in collecting their glasses, ensuring a perfect fit and making necessary adjustments.

• Shop Operations:bMaintain a clean, tidy, and compliant store that adheres to GDPR and NHS contract regulations.

• Team Spirit: Be a positive, can-do team player who loves having fun while working hard to support your colleagues and patients.

• We do require you do be open to working in our other stores when needed.

What We’re Looking For

• Ideally, experience working in another opticians, but this is not essential–we’re happy to provide full training for the right person.

• A warm and friendly personality with excellent communication skills. - A natural ability to make people feel welcome and valued.

• A proactive attitude and a willingness to learn.

Why Join Us?

• Great Rewards: We offer a competitive salary, a high value bonus structure, and quarterly bonuses based on achievable targets–designed to reward team effort and outstanding patient care.

• Supportive Environment: Work in a store with fresh energy and new ownership, where your ideas and contributions truly matter.

• Team Spirit: Be part of a passionate team that values hard work, fun, and great patient care.

• Career Growth: Develop your skills in a supportive, family-feel environment with plenty of training opportunities.

Musts:

• Have a can do attitude

• Be a person who is keen to learn

• Available to work Saturdays

Job Types: Full-time, Permanent

Pay: £24,004.50 per year

Additional pay:

• Bonus scheme
• Quarterly bonus

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Flexitime
• Store discount

Schedule:

• Day shift
• Every weekend

Work Location: In person