Our Store Managers work where our combined, heritage, passion and expertise have the most impact-the store!

Costa Coffee is all about the people and the passion for coffee. We believe in great coffee for everyone… and we mean everyone! We want to become the world’s most loved coffee brand. Maybe it’s because we love coffee, but we really value a feeling of warmth in our teams and in our communities. We encourage trust and empower our people to feel supported and make their own decisions. And we love a can-do attitude, boldness and the courage to create positive change.

What are we looking for in a candidate?

• Takes ownership for the results and success of the

store. Leads the Store Team in all aspects of delivering

an unbeatable coffee experience to every guest, all of

the time

• Takes accountability for adhering to all aspects of health

and safety within the store - for customers, team members

and external visitors, and keeping up to date with

legislation and business guidelines relating to this area

• To take overall responsibility for delivering brand

standards at all times, by ensuring that the store

is opened/closed & operated in line with all Costa

standards, policies & procedures

• To take overall accountability for managing the stock

and order systems for food & consumables ensuring

that the store has 100% supply of items for the

customer whilst delivering the budgeted margins/profit

• To analyse and act upon financial/performance data to

enable the store to run in the most efficient & profitable

manner, whilst delivering all measures on the WINcard

• To ensure the effective control of labour
• To ensure that all company policies and procedures

are in place and carried out when maintaining cash

& stock security

• Hold regular team meetings to communicate all key

information and implement new initiatives to the

store team in the most effective way using the most

appropriate media including team meetings, shift

briefi ngs, Massimo, What’s in store, communication

toolkit/posters, shift planner

• To deal with and resolve customer complaints in line

with company policy/procedures

• To ensure the store has a robust succession plan

in place

• To carry out regular and effective 1:1’s and reviews

with all team members

• To recruit, train, coach, develop and retain the team

members to ensure that they deliver brand standards

and an unbeatable customer experience as well as

achieving their full potential

• To ensure all marketing updates and new POS are

implemented and maintained effectively

• To work with area/peer group to share best practice

and support RDM with other activities within the region

• To prepare for and input into regular business reviews

with RDM

Key Responsibilities

• Creating accurate schedules so we can serve our valued customers quickly and professionally
• Conducting instore ‘costa checks’ to ensure the team are following all processes and delivering costa brand standards
• Conducting all training of team members at all levels to include constant coaching and development
• Responsible for the safety and security of all team members by following all cash handling and health and safety policies.
• Responsible for recruiting all members of the store team including Assistant Management.

Who we 're looking for:

• Hands on manager who engages and leads a well-trained expert team from the front creating a team-orientated environment
• A leader who trains, coaches and develops each member of the team to reach their full potential
• A commercial mind ensuring that costs are controlled, sales are maximized, and profit generated taking full ownership for the performance of their business
• A brand ambassador who makes sure that brand standards are high from the first customer to the last
• Ability to thrive under pressure

What we want to give you:

• A competitive salary dependent on experience.
• A bonus scheme based on store performance.
• 28 days holiday (inclusive of bank holidays)
• Bespoke training and development to suit your career aspirations
  from our training team
• On shift free handmade drinks plus 50% discount on food and bottled drinks

Job Type: Full-time

Pay: £27,000.00 per year

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person