Location: London (Hybrid)

Salary: £60,000 - £65,000

About us

At Arbor, we’re on a mission to transform the way schools work for the better.

We believe in a future of work in schools where being challenged doesn’t mean being burnt out and overworked. Where data guides progress without overwhelming staff. And where everyone working in a school is reminded why they got into education every day.

Our MIS and school management tools are already making a difference in over 7,000 schools and trusts. Giving time and power back to staff, turning data into clear, actionable insights, and supporting happier working days.

At the heart of our brand is a recognition that the challenges schools face today aren’t just about efficiency, outputs and productivity - but about creating happier working lives for the people who drive education everyday: the staff. We want to make schools more joyful places to work, as well as learn.

About the role

Arbor has over 130 integration partners who use the API and developer portal to build read and write-back integrations. Real work in schools will sit across many platforms, data sources, people and know-how. It’s a divergent picture. We are now developing Arbor’s API and developer offer to decrease the effort that it takes for people working in schools to bring all of these parts together and get their work done.

We are looking for a collaborative and user-centric Product Manager (APIs) to join our small (but growing) Ecosystem team and help us scale our Ecosystem platform. The remit and focus of the role is to own Arbor’s strategic partner integrations and work with the Directors for Ecosystem to develop Arbor’s API and developer portal products into a successful commercial offering. It’s a broad and exciting role, so we’re looking for someone up for a challenge - if you’re a clear communicator and enjoy working in a team, this is the role for you.

Core responsibilities

• Own Arbor’s strategic API partner integrations throughout their full product lifecycle
• Work with the Directors for Ecosystem to develop Arbor’s API and developer portal products into a successful commercial offering
• Work with strategic API partners to scope and co-design integrations with Arbor’s APIs
• Increase the levels of ‘self-service’ available to API partners as they build with Arbor
• Project manage strategic API partner integrations, within clear agreed timescales
• Provide technical support to strategic API partners during their initial build phase of integrations
• Support strategic API partners in creating and executing documented, repeatable test plans for API integrations
• Coordinate beta testing activities with strategic API partners and Arbor customers
• Work with Arbor’s Product Marketing team and strategic API partner marketing teams to coordinate go-to-market activities for new integrations
• Work with Arbor’s Content Writer to ensure strategic API partner integrations are well documented on Arbor’s customer help centre
• Maintain the Arbor Developer Portal Knowledge Base and other supporting Arbor API documentation
• Work with Arbor’s Software Partnerships Manager to agree commercials with strategic API partners
• Support Arbor’s Software Partnership Manager in reviewing & approving inbound API partner integration requests
• Act as a technical escalation point for Arbor’s API Support Team (2nd Line Support Team), who provide technical support for Arbor’s wider ecosystem of API partners
• Collate, manage and prioritise Arbor customer feedback on strategic API partner integrations, ensuring feedback is shared with strategic API partners to continually enhance their integration with Arbor’s APIs

Requirements

About you

• Considerable Product Management experience, ideally within a saas business
• Experience working with REST & GraphQL APIs
• Experience using tools like Postman for API testing & debugging
• Experience with usage logging tools like Datadog
• Strong and effective communication skills
• A good understanding of the education domain and key datasets (desirable)
• Ability to set and manage stakeholder expectations
• A good team player
• Working knowledge of Arbor MIS (desirable)

Benefits

What we offer

The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:

• A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more!
• 32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas
• Life Assurance paid out at 3x annual salary
• Comprehensive wellness benefit provided by AIG Smart Health, which provides a 24/7 virtual GP service, Mental health support, Counselling, and personalised Health Checks
• Private Dental Insurance with Bupa
• Salary sacrifice Pension provided by Scottish Widows
• Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay
• 5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life!
• Access to services such as Calm and Bippit (financial wellbeing coaching)
• All of our roles champion flexible working and we are happy to discuss what this means to you
• Social committees that plan team, office and company wide events to bring people together and celebrate success
• Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc)
• Volunteer with a charity of your choice for a day each year
• Dog friendly offices!

Interview process

1. Phone screen
2. 1st stage
3. 2nd stage

Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice.

Arbor Education is an equal opportunities organisation

Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds.

Refer a friend

Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: careers@arbor-education.com

Please note: We are unable to provide visa sponsorship at this time.