Back Office Administrator

We’re looking for driven and proactive individuals to join our fast-moving and supportive Metering team. If you enjoy problem-solving, can work independently, and want to grow your career in a dynamic environment, this could be the perfect opportunity.

You’ll get great training opportunities, including courses with top business schools, and play a key role in ensuring accuracy and efficiency in metering operations. We’re looking for confident and experienced team players who can help us achieve key goals in a fast-changing industry.

Please note, this is an office-based role and not a Meter Reader position.

Perks you 'll enjoy

• Competitive salary: £23,500 - £27,000 per year, depending on experience.
• Company pension, life insurance and sick pay
• Cycle-to-work scheme and on-site parking
• Monday to Friday hybrid working schedule, so your weekends are all yours

What you 'll be doing

• Ensure accurate data processing: Validate and review all received meter readings, monitor quality, and resolve any discrepancies
• Resolve meter read issues: Identify and fix skipped readings to improve future accuracy
• Deliver excellent customer service : Quickly understand customer needs and provide efficient, proactive support
• Collaborate with colleagues: Contribute to team goals, share knowledge, and continuously improve processes
• Take ownership of customer queries: Handle them efficiently, understand complex issues, and escalate when necessary
• Support other business areas: Assist with queries and work cross-functionally when required
• Drive process improvements: Identify opportunities for automation and efficiency gains
• Solve problems proactively: Use initiative to address challenges and improve workflows
• Analyse data effectively: Identify discrepancies, review key information, and ensure accuracy
• Communicate clearly and confidently : Engage in both written and verbal interactions with customers and colleagues
• Adapt to business needs: Take on additional responsibilities as required

What you 'll bring to the role

• Experience in utilities, finance, or banking is a plus, but not essential - we’re open to all backgrounds.
• Account reviews, reporting, or investigation experience would be beneficial
• Ability to handle a fast-paced environment and work towards team goals
• Strong literacy and numeracy skills with a customer-first mindset
• Strong admin skills and comfortable using Microsoft Office and learning new systems
• Highly organised, adaptable, and able to juggle tasks while working both independently and as part of a team
• Great at negotiating and building relationships
• Willing to take ownership of learning and development
• A degree is a plus, but what matters most is attitude and skills

Why choose Castle Water?

Castle Water is redefining the utilities sector as one of the fastest-growing and most successful companies in the UK. Guided by our core values of fairness, transparency, tenacity and being supportive, we deliver outstanding service to a diverse range of customers, including some of the UK’s largest companies and public sector organisations.

We believe in putting people first. Whether it’s creating positive interactions with our customers or fostering a supportive workplace culture, our commitment to fairness and transparency ensures we build lasting relationships with our customers.

With over 18,000 5-star Trustpilot reviews, our reputation is built on trust and excellence. We tackle every challenge with tenacity and a dedication to doing what’s fair and right.

Our head office in Blairgowrie, Perthshire, is located within easy reach of Perth and Dundee. As a company embedded in the local community, we actively participate in events that reflect our supportive values. We also have offices in Brentford, London, and Ayr, offering plenty of opportunities to join our growing team.

If you’re looking for company that’s dynamic, forward-thinking, and values-driven, Castle Water is the place for you.

Job Types: Full-time, Permanent

Pay: £23,500.00-£27,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Free parking
• Life insurance
• On-site parking
• Referral programme
• Sick pay

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Blairgowrie