The role

The Subscriptions & Operations Manager is a key member of the team, primarily working independently whilst reporting to both the HALI Editor and Sales & Marketing Director on a weekly basis. They will manage all aspects of subscriptions and office administrations whilst also supporting the wider team with other tasks where required. They will assist the Social Media Editor to help deliver forward-looking campaigns to drive growth in subscriber numbers, product sales, boost online engagement and increase renewal rates to support revenue generation and business growth.

This is an opportunity for someone looking for a role in subscriptions and office management, working as part of a small, creative and tight-knit team in a publishing house that is at an exciting time in its development.

Responsibilities

• Manage paid subscriptions and free controlled circulation

• Process subscription and book orders using in-house subscription system

• Build and maintain relationships with publishers and book stockists, managing all aspects of these partnerships, including oversight of the Amazon Sellers account.

• Respond to and follow up customer enquiries by email and telephone

• Take payments via TYL Natwest online portal

• Liaise with the mailing house to ensure orders are fulfilled in good time

• Fulfill postal and courier orders from the office

• Stock management (office and mailing house)

• Create financial reports using spreadsheets

• Report monthly on subscription numbers and revenue growth

• Collaborate with directors on marketing and retention campaigns aimed at increasing subscriber numbers and improving renewal rates.

• Organise domestic and international shipments

• Keep abreast of all postal service regulation developments

• Ensure compliance with all import and export regulations, staying up to date with shipping processes and legal requirements.

• Manage and oversee shipping budgets, ensuring cost-effective logistics while maintaining efficiency.

• Build and maintain strong relationships with shippers

• Update systems and processes as required

• Support organisation before and at events and trade fairs

• Oversee design and build of new website and subscriptions system

• Manage supplier and partner relationships including publishers

• Upload new publications onto the website

• Liaise with the Social Media Editor to ensure the best content is produced in the digital space to promote subscriptions and new book releases (newsletters, social media, website)

• Office administration

• Assist other departments, including print editorial and sales where required

The ideal applicant will have previous experience within a similar role, be able to manage their own workload and time, and have excellent organisational skills and a pro-active attitude.

Job Type: Part-time

Pay: £17,000.00-£24,000.00 per year

Expected hours: 25 - 30 per week

Benefits:

• Flexitime

Schedule:

• Monday to Friday

Work Location: In person

Expected start date: 14/04/2025