About Ensum Brown:

Ensum Brown are an independent sales and letting agent. Originally based primarily in Royston, Hertfordshire, covering the area of SG8 where Ensum Brown are dominant market leaders, having sold more homes in SG8 for 49 consecutive months and counting, Ensum Brown are now entering a period of expansion. Due to demand for their services, Ensum Brown are expanding their coverage and building a presence in the following areas: Newmarket & Cambridge.

Ensum Brown prides itself on offering a market leading proposition, embracing new ideas and technology, constantly striving to improve and innovate, whilst always keeping customer service and satisfaction central to all activity. Communication is one of the most essential skills and elements of their daily activity.

If you want to be part of a thriving, growing, ambitious and award-winning team, to learn and strive for continuous improvement and if you are an ambitious individual, then the culture and ethos of Ensum Brown is the company for you.

The Role:

The ‘Client Relationship Manager’ role is a telephone based role and one of the most crucial roles within the business, as this is the first contact with the majority of the Ensum Brown clients and you only get one opportunity to create an outstanding first impression.

Main purpose of the role:

• Support the business primarily with inbound calls, picking up the phone and booking in valuations or viewings. The role will also have some outbound activities where required.
• To quick gain and understand the needs of the client
• While speaking to customers and prospective buyers, collect and discuss other opportunities such as mortgage appointments and valuations
• Promote all services on the telephone to prospective and existing customers
• Get results and record accurately the outcomes of calls
• Objection handle effectively where required
• Support other divisions with activities as required

Location

Based from our central Royston, Hertfordshire, hub

Working Hours

Full time position (Monday-Friday 8.30am - 6pm, including a rota to cover Saturdays, where a Saturday is worked a day off in the week will be provided)

Salary & Experience

Basic Salary £22k-£25k dependent on experience

An uncapped commission structure is included. Overall Package OTE £30k - £35k

Experienced is preferred but not essential.

Job Types: Full-time, Permanent

Pay: £25,000.00-£35,000.00 per year

Additional pay:

• Commission pay

Benefits:

• Company events
• Company pension

Schedule:

• Weekend availability

Experience:

• Customer service: 1 year (preferred)
• sales: 1 year (preferred)

Work Location: In person