The Role:

We have a fantastic opportunity for an Account Manager to join us at our newly renovated and stylish head office in Harrogate town centre.

The role will manage the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. You will maintain tight control over the project schedule, risks, scope of work and budget; ensuring that operational teams and subcontractors have a clear understanding of client requirements. Building and maintaining strong client relationships and provide day-to-day client advice and support. Promoting the organisation’s capabilities to clients, identifying sales opportunities to be forwarded to the account managers and achieve contract extensions or additional business within the accounts.

Responsibilities:

• Review and manage existing contracts (approximately 4,000)
• Creation of new contracts once an agreed service provider is identified
• Establishing criteria for assessing recovery agents - determining preferred business partners; compliance standards, proven SLAs, reputation, and capacity
• Onboarding process management
• Developing a rates/cost framework for recovery jobs, with multiple versions based on vehicle size, geographical coverage, free mileage, and volume (including applicable discounts)
• Invoice approval and verification
• Depot management oversight
• Management of phone and inbox communications
• Providing monthly KPIs and profitability analysis for each recovery agent to ensure value for money
• Identifying efficiency opportunities to streamline the number of recovery agents while maximizing economies of scale
• To be able to work under pressure
• To be able to adapt to new processes and procedures set by the business and advise of any appropriate action required

Experience:

• To be competent when using computer systems and ability to navigate easily around them
• Knowledge of the Breakdown insurance industry is preferable
• Knowledge of the APEX system is preferable

Why Join Us?

• Competitive salary and benefits package
• Flexible working and holiday options
• Pension, enhanced parental leave, and life insurance
• Discounts on technology, travel, and leisure
• Learning and development opportunities
• Volunteering and charity support days

Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.

HP