Customer Service & Office Administrator

Location: Heathfield, East Sussex
Hours: 32.5 per week (Monday - Friday, 9:00 am - 4:00 pm)

Just Value Doors Ltd is a leading supplier of external doors and windows , specialising in UPVC, composite, and aluminium products. We are a fast-growing company with an excellent reputation for delivering outstanding value and customer service.

We are looking for a versatile and proactive individual to join our team as a Customer Service & Office Administrator. This role is highly varied and will involve all aspects of office administration, customer service , and general support tasks --essentially being the go-to person for anything and everything required to keep the office running smoothly.

Key Responsibilities:

• Acting as the first point of contact for customer enquiries, both new sales and aftersales.
• Handling customer complaints with professionalism, empathy, and efficiency.
• Liaising with suppliers and colleagues to resolve issues while keeping customers informed.
• Managing and updating customer records using our ticketing, CRM and backend systems.
• Chasing suppliers and customers for order updates, payments, and deliveries.
• Assisting with packaging fixing kits and other small fulfilment tasks.
• General office support, including answering calls, filing, organising stock, and any other tasks required to keep the office running efficiently.
• Occasionally assisting customers face-to-face in our showroom or trade counter.

What We 're Looking For:

• A problem-solver with a can-do attitude who thrives in a busy environment.
• Excellent communication skills - both written and verbal.
• Previous experience in customer service , particularly complaint handling, is essential.
• Strong organisational skills with the ability to juggle multiple tasks.
• A proactive and flexible approach - no two days are the same!
• Ability to work independently and take ownership of tasks.

To apply, please send your CV and a short cover letter explaining why you 'd be a great fit for this role.

Job Types: Full-time, Permanent

Pay: From £12.21 per hour

Expected hours: 32.5 per week

Benefits:

• Casual dress
• Company pension

Schedule:

• Monday to Friday

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 1 year (required)

Work Location: In person