Job Purpose

We are seeking an Apprentice Support Analyst to join our Managed Services team. You will deliver, support, and maintain high-quality cloud-based solutions, managing incidents efficiently and playing a key role in ensuring systems run smoothly. This opportunity is ideal if you are passionate about creatively solving problems, managing technical tasks, and providing great customer service.

Apprenticeship Overview

Expected duration: 21 months
Apprenticeship level: Higher (Level 4)

Programme: Applications Support Lead

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Applications Support Lead standard.

The training covers the following core occupational duties:

https://www.instituteforapprenticeships.org/apprenticeship-standards/applications-support-lead-v1-0

You will:

• Learn on the job while receiving external training and personalised coaching.
• Gain experience across a variety of projects, clients, and sectors.
• Expand your knowledge across key application support areas.
• Provide guidance, training, and support on technology applications.
• Assist with rolling out upgrades and new technologies, both internally and with customers.
• Help implement enhancements to support functions.
• Support the planning and execution of IT projects

Key responsibilities:

• Work as part of the wider FSP Managed Services team to deliver, maintain, and continuously improve the applications and services we provide to our clients.
• Create both technical and user-friendly knowledge guidance and documentation to empower others.
• Provide support to our clients within the Microsoft suite of services and applications, including Microsoft 365, Azure, Endpoint, Power Platform, and Dynamics 365, as well as work with some other bespoke applications.
• Support and manage incidents and service requests with a focus on providing excellent customer service.
• Stay informed on the latest technology developments and share insights with both the team and our clients.
• Contribute to initiatives and share your expertise as part of the FSP technical community.
• Work towards achieving a nationally recognized qualification in application support (Level 4 Apprenticeship Standard)

Essential skills, characteristics and experience

• A passion for technology with a drive to stay up to date with new and evolving advancements.
• A great alignment with FSP’s values and ethos.
• The ability to explain technical concepts in a clear, accessible way for others who are non-technical.
• Ambitious, eager to learn, and grow in a fast-paced environment.
• Strong analytical skills, with the ability to research and resolve new and complex technical issues.
• Committed to teamwork, quality, and achieving shared success.
• Proactive, with the ability to work efficiently.
• Excellent communication and interpersonal skills.
• Dedicated to maintaining high standards of excellence and quality.
• Due to the nature of this role, successful candidates may need to undergo security clearance. To be eligible, candidates must have lived in the UK for at least 5 consecutive years

Requirements

It is a requirement to have five GCSE 9-4 grades or equivalent (including English and Maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships. A Levels or equivalent are also a requirement for this role.

Eligibility
You must meet the following eligibility criteria to apply for the role:

• Have been a UK resident for at least 5 years.
• Hold valid residency status
• Have the right to work in the UK

About FSP

Founded in 2012, FSP Consulting Services (FSP) are a leading enterprise-level digital evolution and cyber security consultancy. We enable peak performance, cultural cohesion and business growth through technology by adopting a comprehensive approach to strategy and creating viable, sustainable, and resilient digital futures for organisations and their teams.

At the heart of everything we do is our unwavering commitment to the evolution of organisations and their people. We work in partnership with our clients, helping them to become responsive, engaged and supremely equipped for a successful future, blending high-quality business and technology delivery with a dedication to exceptional client experience.

Behind this commitment is a dedicated employee-first strategy, built around our organisation’s core values. We are proud to be a multi award-winning workplace, most notably recognised by Best Companies™ as 1 Best Company To Work For in the UK, Tech and the South East in 2023.

We are ISO27001 and ISO9001 Certified by UKAS. We are also a CREST approved penetration testing and SOC company, IASME Cyber Essentials Certification body and Cyber Essentials Plus certified.

Find out more about our awards here: https://fsp.co/about-fsp/

Why work for FSP?

At FSP, we are committed to providing:

• A collaborative and supportive environment where you can grow, develop, and thrive in your career.
• The tools and opportunities to do meaningful work that you can be truly proud of.
• The chance to work alongside talented professionals who are passionate about sharing their knowledge and experience.
• Flexible hybrid working - empowering you to make thoughtful choices about when and where to work to achieve the best results.
• Access to industry-leading coaching and mentoring to support your personal and professional growth.
• A competitive salary and an excellent benefits package to support your well-being and work-life balance.

Equal and Fair Opportunity

Research suggests that applicants from underrepresented groups are less likely to apply for roles if they do not precisely meet requirements, or if they felt there were clear barriers as to who should apply. If you are excited about a potential role with us but are concerned that you may not be a perfect fit, please do apply, as you may be the ideal candidate for this role or for a different vacancy within FSP.

We endeavour to always provide fair opportunity for applicants to showcase themselves in the best way possible during any interviews or meetings. If you require any adjustments for a call or in-person meeting, please let us know.

Job Types: Full-time, Apprenticeship

Pay: £15,000.00-£20,000.00 per year

Schedule:

• Day shift

Work Location: In person

Application deadline: 10/04/2025
Expected start date: 01/09/2025