Join our flock!

WoolOvers Group is a successful collection of Online and Mail Order Brands based in Burgess Hill.

We are looking for additional members for our contact centre department and help spread our love for knitwear and lifestyle products all over the world. Based at our headquarters in Burgess Hill, you’ll be a key member of the team providing outstanding customer service to our highly valued customers. This is a very exciting role in a growing business, we have just been named as one of The Sunday Times Fast Track 100 fastest growing companies in the UK. We are looking to energetic, friendly and organised customer service agents to join our team.

Remote working would be considered for distance candidates.

Vacancy information:

Shifts typically Monday to Saturday 07:00 - 16:00, 08:00 - 17:00 and 10:00 - 19:00

Starting Salary £11.50/hr, plus automatic 30p increase after 6months service.

Day to Day

You will be required to respond to incoming customer telephone calls and to provide excellent customer service in both German and English.

• Answering general enquiries
• Processing orders and payments
• Reacting to order problems and complaints
• Monitoring and updating spreadsheets
• Translation work between English and German

Working for WoolOvers will provide some great benefits such as:

• 28 days holiday (pro-rata)
• Discount on our products
• Free breakfast onsite every morning
• Employee Assistance Programme
• A referral scheme which will see you benefit from £300 if you introduce someone great to our business
• Free car parking on site
• Free eye examinations
• Casual dress
• Pension

Applicants must have the right to live and work in the UK and evidence will be required prior to commencing any employment with us. Please speak to us if you need any assistance in how to do this.

Job Types: Full-time, Permanent

Pay: From £11.50 per hour

Benefits:

• Casual dress
• Company events
• Company pension
• Discounted or free food
• Employee discount
• On-site parking
• Referral programme

Schedule:

• 8 hour shift
• Day shift

Language:

• German (required)

Work Location: In person