Are you looking to kick-start your career in a fast-paced office environment? Do you have great communication skills and enjoy helping customers?

Abbey Access Ltd is on the lookout for a Customer Service Representative to join our growing team!

• Location: Ystradgynlais, near Swansea
• Hours: 37.5 hours per week, Monday to Friday

Who We Are

We’re a successful and expanding company that import and sell generators, ladders, and tools, and we need someone who’s confident, organised, and ready to learn. We provide full training to get you up to speed.

What You 'll Be Doing

• Handling customer enquiries via phone and email
• Processing orders and organising returns & collections
• Problem-solving and troubleshooting customer issues
• Creating quotations and assisting with sales support
• Speaking to customers & suppliers to ensure smooth transactions

What We 're Looking For

• Strong I.T. skills - you’ll be using various systems daily
• GCSEs (or equivalent) - including Maths and English (C or above)
• A positive attitude and eagerness to learn
• Great communication skills and the ability to stay organised

Career Growth & Development

We’re a growing company, and this role offers opportunities for career progression into senior customer service, sales, or operations roles.

A Day in the Life

A typical day in this role might include:

• Checking and responding to customer emails
• Answering phone calls and taking orders
• Processing returns and arranging collections
• Problem-solving to ensure customers are happy
• Collaborating with the team to keep things running smoothly

What 's In It for You?

• Full training & support
• Casual dress - no strict dress code
• Free on-site parking
• Company pension & employee discounts

Job Type: Full-time

Pay: £10.00-£12.21 per hour

Expected hours: 37.5 per week

Benefits:

• Casual dress
• Company pension
• Employee discount
• Free parking
• On-site parking
• Store discount

Schedule:

• Monday to Friday

Application question(s):

• Do you have Strong IT skills and experience using emails, software, payment systems?.

Education:

• A-Level or equivalent (preferred)

Experience:

• Retail sales: 1 year (required)
• Customer service: 1 year (required)

Work authorisation:

• United Kingdom (preferred)

Work Location: In person

Application deadline: 31/03/2025