Mail Order Customer Service Advisor

We have a fantastic opportunity to join our friendly and welcoming Mail Order Customer Service team.

With customer service at the heart of our business; we all take pride in delivering a great service to our ever growing customer base. In our Mail Order season we send over 3 million catalogues, the successful candidate will be assisting our customers with queries. This is an in person only role, based at our Ballinluig offices, and is a permanent role.

About us

Situated just off the A9 in majestic Highland Perthshire, we are Scotland’s most celebrated department store. Celebrating our 30th anniversary, we continue to expand and innovate, offering huge scope for career growth, job security and consistent hours of work all year round. A big company but on an intimate scale, we notice ability and hard work, recognising and rewarding loyal service. Our diverse customer base is reflected in our workplace, which is friendly and welcoming to all.

About the Role

• Answering customer queries over the telephone and via email
• Processing telephone orders and orders which arrive through the post
• Processing returns for refunds and exchanges
• Data input on Elucid, an in-house database system

About you

• Excellent written and oral communication skills
• Polite, friendly and approachable manner
• Can work on own initiative and as part of a larger team
• The ability to work accurately and competently in a busy office

What we can offer you

Excellent pay rates for those that excel in sales- we will reward your success.

Year round job stability

Great training and career growth

Fairness- Over 18’s get paid the same starting rate as over 21’s

Massive discount in our restaurant

Substantial discounts throughout the store- increasing with service

Staff transport provided from Perth and other local hubs- subsidised for all and free for NEC Card holders and Young Scot free bus holders

Long Term service awards - we reward our most loyal colleagues

Healthcare plan after one year service

Generous employee referral scheme

Holiday entitlement that increases with service

Employee Award- we recognise our best performing colleagues each month

Job Types: Full-time, Permanent

Pay: From £12.00 per hour

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Referral programme
• Store discount

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person