We are looking for an individual with at least 2 years experience of working in a compliance role, to join our team based in Rochester, as a Compliance Officer. There’s free on-site parking available and we take a hybrid approach to working with a minimum of 3 days in the office, once probation has been successfully passed.

Salary in the range of £ 32,500 - £37,500 per annum Depending on Experience.

Role:

You will be reporting to the Central Compliance Manager and working with both the Central Compliance Manager and Complaints Specialist to provide regulatory support and guidance to the business to ensure regulatory obligations are met.

Key Responsibilities:

• Processing Data Subject Access Requests

• Logging and investigating breaches including root cause analysis

• Monitoring and reporting on regulatory changes affecting the business

• Investigating referrals from the business

• KYC due diligence monitoring and investigation

• Reviewing and approving marketing materials, websites and presentations to ensure compliance with regulations

• Assisting in the gathering of information in response to requests by the Regulator

• Educating employees on compliance and client outcomes

• Creation of new and review of existing internal policies in line with current regulation

• Gather data for Mi to demonstrate adherence to relevant Regulations including Client outcomes

• Supporting the Thematic Review programme (skills/experience dependant)

• Administration and Certification processes for Senior Managers and Certification Regime

• Logging complaints

• Preparation of acknowledgement and update letters

• Preparation of Business files prior to submission to Financial Ombudsman Service

• To adhere to the FCA’s principles for business

• To adhere to the individual conduct rules in COCON

We’re looking for individuals who must have:

• The right to work in the UK

• Minimum of 2 years’ experience working in a financial services Compliance role, conducting similar activities preferably in a Wealth Management/Financial Planning environment

• Good knowledge of FCA regulations

• Strong verbal, written and interpersonal skills including stakeholder management

• Strong client outcome focus

• Pragmatic approach, able to understand not just what the regulations say but what practical implementation looks like

• Strong investigative skills and ability to quantify decision making

• High accuracy & attention to detail

• Analytical thinking and problem solving

• Self-motivated with strong organisation and time management skills

• The ability to explain complex sets of rules / translate regulations into clear language to all levels of staff

Desirable but not essential

• Knowledge/experience of Pensions

• Experience of thematic/targeted reviews

• ICA or similar compliance qualifications

• Level 4 Diploma in Financial Planning

About us:

To enable us to deliver the best possible service to our clients and create a positive working environment, as a company we abide by these core values:

• Raising the bar - We continuously improve
• Offering clarity - We make things clear and simple
• Putting people first- We always act in their best interests
• Going the extra mile - We always strive for excellence
• Fresh thinking - We continuously challenge the status quo
• Working together - We value each other highly

Harbour Rock Capital is a specialist financial advisory business focusing on pensions and retirement which looks after over £600m in pension assets for more than 12,500 clients.

Founded in 2017, we help clients get the best out of their pensions, both now and in the future. Whether that be through accessing pension benefits, reducing charges, or improving their performance, we’re focused on delivering specialist financial advice along with a great level of service.

In a fast-paced industry that is rapidly evolving, we are at the forefront of providing a proposition that hasn’t been easily available to the everyday person until now. We need to keep providing great customer service as we grow, and as the environment and technology around us changes. We can’t do that by standing still.

Based, in Rochester, Kent, we employ over 70 likeminded people that strive to do an exceptional job for our clients. In turn we create a positive nurturing environment in which they can thrive - from entry level roles with training, development, and career progression available through to highly qualified experienced industry professionals.

A great place to work must continue to hire great people, so, if you think you could be one of them, we want to hear from you.

As well as a competitive salary, you’ll receive the following benefits:

• 25 days holiday on top of public holidays - plus an extra one on your birthday
• Long service holiday - additional holiday after 2,5 and 10 year’s service
• Free mortgage and protection advice with Censeo Financial
• Tastecard membership
• Company pension with the same excellent discounts we negotiate for our clients
• Life assurance
• Critical illness cover
• Income protection
• Private medical insurance
• Private dental cover (contributory)
• Free eye test
• Friends and family discount on our services

Harbour Rock Capital is a real Living Wage employer (https://www.livingwage.org.uk/)

Job Types: Full-time, Permanent

Pay: £32,500.00-£37,500.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Company events
• Company pension
• Free parking
• Life insurance
• On-site parking
• Private medical insurance
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Rochester: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have a minimum of 2 years’ experience working in a financial services Compliance role, conducting similar activities preferably in a Wealth Management/Financial Planning environment?

Work Location: Hybrid remote in Rochester

Reference ID: Compliance Officer - March 2025