Routeco is looking towards a bright future as a growing part of Sonepar, an independent family-owned company with global market leadership (45,000 people, an annual turnover of 33.3 billion euros) in B-to-B distribution of electrical products, solutions and related services.

You’ll be joining a growing organisation in the UK of over 250 associates at one of the UK’s leading distributors of industrial automation and control products.

We encourage development and progression both within individuals and in the business by constantly moving forward and are open to acquisitions that help to strengthen our skills and offerings to also provide the best for our customers and our associates.

If you are looking for a company that has a long-term vision and cares about its people and the planet, then look no further.
We want you to join and contribute to a team that is constantly striving to be La R eference.

Are you ready to shape exceptional digital experiences?

Routeco Ltd is seeking a dynamic and results-focused Product Owner to join our digital team, specialising in the Routeco customer facing digital tools. You’ll manage the charge in delivering impactful digital solutions, enhancing customer experiences, and driving continuous improvement in our omni-channel strategy.

This is primarily a remote position, though regular travel to our Milton Keynes headquarters will be required.

Responsibilities/Accountabilities

• Results-oriented and thrive within agile, fast-paced environments.
• An exceptional communicator, confidently engaging customers and colleagues alike.
• Experienced in working in matrix organisations.
• Passionate about creating exceptional digital customer journeys.
• Experienced in managing and prioritising development backlogs, ensuring alignment with strategic business goals and customer expectations.
• Knowledgeable in customer journey mapping and user-centric design principles to optimise digital engagement.
• Skilled in project management tools, particularly Jira.
• Capable of effectively translating business requirements into actionable insights for UX designers and technology teams.
• Proactive, collaborative, yet independent in managing and prioritising tasks.
• Systematic and data-driven, utilising insights to continuously improve digital experiences.
• Comfortable orchestrating project delivery for multiple stakeholders within large Agile squads and matrix organisational structures.

What will you achieve?

• Drive Routeco towards becoming a fully integrated omni-channel organisation, delivering seamless interactions for customers and associates across all channels.
• Own and execute the digital customer experience roadmap for Routeco, ensuring market-leading digital engagements.
• Collaborate with internal and external development teams to define, design, deliver, and adapt features aligned with Routeco’s strategic ambitions.
• Lead critical new feature integration projects, championing the delivery of impactful solutions.
• Act as the key digital stakeholder, proactively engaging with teams to gather requirements, refine user needs, understand internal processes and deliver excellent digital outcomes.
• Identify opportunities to enhance customer satisfaction KPIs, building robust, quantifiable user stories and compelling business cases.
• Be the translation point between technical teams and business stakeholders.
• Take ownership of the digital performance and revenue for Routeco.
• Regularly monitor and report digital channel performance through insightful dashboards, tracking progress and informing strategy.

What Routeco can offer you

• Generous Time Off: Start with 25 days of annual leave, increasing with length of service up to 30 days with the option to flex up/down 5 days.
• Long Service Rewards: Celebrate your milestones with special gifts and up to 5 extra holiday days in your anniversary year.
• Wellness Benefits: Access a health and wellbeing cashback scheme and single private medical cover
• Financial Security: Benefit from life assurance coverage at 4 times your salary.
• Free Shares: you will be eligible to receive free shares after completing 3 years of service.
• Pension Plan: Join our group personal pension plan with a 5% employer contribution.
• Continuous Learning: Unlock a LinkedIn Learning license to enhance your skills.
• Family-Friendly Leave: Enhanced maternity and paternity leave.
• Recognition: Receive discretionary ‘on the spot’ and value-based awards for outstanding performance.
• Volunteer Time Off: Get paid time off for participating in our volunteering programs.
• Exclusive Discounts: Access the Associate Discounts Portal for savings.
• Referral Bonuses: Earn financial reward for referring talented individuals.
• Cycle Scheme: Access to salary sacrifice Cycle Scheme.
• Wellbeing Support and Employee Assistance: Access a 24/7 support program through Unum, and Mental Health First Aiders.
• Fitness Benefits: Enjoy gym membership discounts.
• Workplace Giving: Contribute to meaningful causes