Company Profile

We are a family run waste management company based in Romsey, Hampshire which has been established for 37 years.

We offer the complete range of waste management services including skips, wheelie bins, roll on roll off containers, tippers, tipper-grabs, compactors, boxed tipper and tonne bags. We also have a portable toilet division - Ace Loos.

We produce recycled aggregates from our on-site wash plant which are retailed to customers for delivery or collection from our site.

We are currently recruiting for a Control Room Manager to join the team.

Job Outline

The Control Room is the hub for taking calls from customers, distributing work to drivers, processing and invoicing orders and controlling the Weighbridge. You will be required to manage a team of five control room staff and liaise closely with the Transport Department to ensure the smooth running of jobs from enquiry to completion.

We operate Weighsoft bespoke software (for which training will be provided).

As manager of the department you will be required to oversee the control office staff and ensure

the smooth flow the operation. It is a busy and lively environment and you will also be required to respond to new and existing customer enquiries by phone and email whilst overseeing your department. The Control Office is sales based so you will be expected to up sell all aspects of the company services to customers at all times. You will be expected to ensure personally and that your team produce exceptional levels of accuracy at all times.

Accountability

You will report to the Group Operations Manager but also liaise closely with the other department managers and company Directors.

Duties & Responsibilities

Full management responsibility for the control office staff

Inputting office staff hours/holiday requests

Answering incoming calls from new and existing customers.

Booking customer orders onto the skip operations system.

Applying to local authorities regarding road permits.

Liaising with the transport router for ETA’ when necessary

Completing daily invoicing on our system.

Covering the Weighbridge office as required.

Working with other department managers to ensure the smooth running of the department and company as a whole.

Other office duties as required.

Attending company events as needed throughout the year.

Personal Specification

• Previous management experience (minimum 2 years)
• Good computer skills (training on Weighsoft will be provided)
• Ability to stay calm under pressure
• Positive working attitude, friendly phone manner
• Excellent multi-tasking
• A great team player
• Able to show initiative
• Own transport to and from work is essential as we are not on a public transport route