Responsibilities

• Provide technical support and guidance to customers regarding products and services
• Handle complex customer inquiries and issues related to product specifications, installation, and functionality
• Collaborate with internal teams to resolve technical challenges and enhance customer experience
• Maintain thorough knowledge of product offerings, features, and technical specifications
• Document customer interactions and feedback to improve service processes and product quality
• Identify opportunities for product improvements based on customer feedback and technical assessments

Requirements

• Experience in a technical support or customer care role, preferably in the building materials or plumbing industry (Desirable) - with commitment from you and training by us, we can build your knowledge in this area.
• Strong technical knowledge of plumbing products and systems (Desirable)
• Excellent problem-solving skills and the ability to communicate information clearly
• Proficient in using customer service software and Microsoft Office Suite
• Strong attention to detail and commitment to delivering high-quality customer service
• Ability to work collaboratively within a team while also being self-motivated

Benefits

• 25 days annual leave per year.
• 8 bank holidays
• Salary Sacrifice Pension scheme at 4% employer contribution.
• Health Care Cash Plan
• Cycle Scheme
• Life assurance
• Critical Illness
• Income Protection
• Great Rewards (Cashback, Money Off Platform)

Working Hours:

Monday - Thursday
8:30am - 5pm

Friday
8:30am - 3:45pm

Sound like the role for you?

Come join us and work with great people, great brands and a growing business. All you need to do is hit the apply button and be part of a company that is making life better for our customers, consumers and communities!