Role Overview:
You will be responsible for handling both existing and new customer queries, providing accurate information, and ensuring customer satisfaction. The role requires you to manage a wide range of customer concerns, from product-related inquiries to delivery queries - liaising with our delivery partners.

Key Responsibilities:

• Existing Customer Queries:
• Resolve delivery issues and queries
• Handle cases involving damaged products
• Manage returns and refunds requests
• New Customer Queries:
• Provide order quotes and give product recommendations based on customer requirements
• Answer product-related questions
• Help with shipping queries

Working Hours:

• Full-time, Monday to Friday, 9am - 5.30pm

Skills and Competencies Required:

• Able to use different web platforms, experience in using Zendesk is ideal but not essential
• Strong Mathematics skills
• Great telephone manner
• Excellent writing and typing skills
• Friendly, personable, and professional demeanour
• Strong problem-solving ability
• Highly organised and able to prioritize multiple tasks
• Develop full knowledge of our company, product features, and sizes, enabling you to provide accurate recommendations to customers
• Ability to respond to customer queries and issues in a calm, professional, and empathetic manner
• Proactive, with a strong focus on problem-solving
• Fluent in written and spoken English
• Comfortable handling multiple customer queries at once
• Ability to communicate effectively with the production team and delivery partners on a daily basis

Job Types: Full-time, Permanent

Pay: £22,880.00-£24,255.00 per year

Benefits:

• Company pension
• Employee discount
• On-site parking

Schedule:

• Monday to Friday

Work Location: In person