We are looking for an engaging, fun and customer-focused and proactive Assistant Manager to join our fantastic team at Racks Bar & Kitchen. This full-time position would suit someone who loves a fast-paced environment, is able to instantly connect with our customers and motivate our cracking front of house team!

Racks Bar & Kitchen has a reputation for friendly, fun service delivered with a smile, great food and a fantastic atmosphere! Both cosy and vibrant in equal measure, this is one of our most versatile units - popular with locals, sports fans, small and large groups and families alike. Our team needs to stand out - to provide the warmest welcome and ensure each customer leaves wanting to return.

Take a peek at our Instagram to get a feel for Racks’ impeccable vibes: @racksbristol

Key information for the Assistant Manager role:

Hours: Full time, 42 hours per week

Salary: Package of £30,210 per annum, comprising a basic salary of £27,100 per annum plus £3,110 per annum in service charge / Tronc (paid monthly)

Shift pattern: You will work 5 shifts a week to a rota (to include weekends). There is usually one split shift a week. You will be the manager on duty on rotation with the other shift managers.

What we can offer to our next Assistant Manager:

• Great development and fantastic opportunities for progression
• Fun but productive working environment with a strong training ethic
• Free food on shift
• Racks is part of Quarter, an independent hospitality group in Clifton, Bristol. As such you’ll enjoy a staff discount offering 20%-50% discount in our restaurants and friends and family rates within our hotels
• 10% off your bus tickets to work via First Bus Commuter Travel Club
• Discounts with a range of local businesses, from gyms and spas, to hairdressers, family-friendly activities and more!
• Christmas off (the venue will close for around a week, reopening in time for the coveted Racks New Year’s Eve party)
• Competitive Gym membership at Anytime Fitness on the Clifton Triangle and other local discounts including hairdressers
• Regular company socials and parties our staff to say thank you (with free food and a few free drinks!)
• Cycle to work scheme

About our ideal Assistant Manager:

As Assistant Manager at Racks Bar & Kitchen, you will be:

• A charismatic people person who is switched on and willing to get stuck in!
• Able to juggle multiple demands whilst keeping tabs on your team and the venue
• Reliable, versatile and hard-working
• Organised and efficient
• Fun and friendly

You’ll be a key part of the management team at Racks Bar & Kitchen - working closely with the General Manager and Front of House Manager to ensure that Racks continues to deliver fantastic experiences for our customers. Prior experience in a supervisory or duty management role is definitely a plus but the right personality and attitude is what we are looking for above all else! As such talented and confident front of house team members who feel ready to take that next step towards leadership are welcome to apply!

What youll be doing as Assistant Manager:

• Duty management of our restaurant - working a mixture of day and evening shifts (this is a bar - it’s likely that you’ll be working most weekends and the majority of your shifts will be evening)
• Checking guest feedback - both through our in-house questionnaires and from online forums and responding as needed.
• Training, holding one-to-one meetings and motivating your team to ensure they provide great service.
• Maintaining high standards of quality control
• Cash handling and daily cash ups
• Contributing ideas to keep Racks improving!

The next steps:

To apply, please send your CV and covering letter (ideally as PDF documents) via the ‘apply now’ button. The interview process will involve a first round telephone interview with a member of the HR team and subsequent final round will involve a face-to-face interview at the venue.

The closing date for applications is Friday 28th March 2025. We reserve the right to close this role before the given deadline in the event a suitable candidate is found.

HP