• Job description

What’s special about us?
Safran Helicopter Engines are the world’s leading manufacturer of rotorcraft turbines and the only one dedicated exclusively to this market. Our UK facility is the European Maintenance Centre Hub for the SHE Group, performing level 1 to level 3 maintenance and repairs on complex helicopter engine components. Our experienced teams partner with our broad, global customer base, providing both technical expertise and broader support in both the fixed wing and rotary wing markets.

What will I be doing?
The main purpose of the Customer Support Representative (CSR) is to provide the communication link between the customer and the business.

The CSR is responsible for:

• Ensuring that all customer requirements are fully captured, understood and effectively communicated to the relevant stakeholders within Safran HE
• Ensuring that the customer is provided with a coordinated and timely response from the business, ensuring On Time Delivery (OTD) and customer satisfaction.

Main Activities

• Look after a portfolio of internal and external customer accounts and acting as the commercial interface for day to day commercial activity associated with New Production and MRO business.
• Meet customer satisfaction and internal sales targets.
• Ensure that products and services meet the requirements of customers, quality standards and airworthiness authorities.
• Work in accordance with HSE legislation, the Company Operating Systems, policies and procedures.
• Demonstrate the Company Values & Behaviours, continuously identify opportunities to improve processes and working practice and take responsibility for implementing these.

Complementary description

Why us?
Operating worldwide, Safran Helicopter Engines employ 5,900 people and have more than 2,500 customers in 155 countries, and 22,000 engines in service.

Located in Fareham on the South Coast of the UK, we’ve been a leader in the aerospace market for over 80 years, with a reputation for putting our customers first. Supporting both the civil and military markets, our UK facility is the European Maintenance Centre Hub for the Safran Helicopter Engines Group.

As a valued member of our team, these are just a few of the benefits you’ll receive:

• 25 days holiday a year (plus bank holidays)

o Additional day for every 10 years’ service

• Flexitime - where you can accrue up to your contractual hours

o Option to leave from 12:30 on Friday (role dependant)

• Hybrid working - on site 3 days per week from home 2 days (role dependant)
• On site restaurant with daily £1.50 subsidy for lunch
• Costa coffee on site
• Generous 7% pension contributions (after 3 months)
• Health cash back scheme (after probation)
• Purchase of company shares (after 3 months)
• Annual bonus of up to 3%
• Company sick pay
• Our dedicated Benefits Portal with a range of lifestyle benefits, including life assurance, cycle to work, retail discounts, access to healthcare & wellbeing services)
• Ample free parking
• Green scheme

o Accrue points for traveling to work by bike, walking, public transport or car share
o Once a quarter receive Amazon vouchers for the points (40 points = £10)

Job requirements

What do you need from me?
Must:

• You must have excellent attention to detail and have good English Language skills, both written and spoken.
• Being highly self-motivated you will have the ability to manage your time and differing tasks in order to meet deadlines and be happy to put in the extra hours if required to meet targets.
• Being friendly, hardworking with excellent interpersonal skills and customer service skills
• IT literate, proficient in Word, PowerPoint and Outlook.

Should:

• Previous CSR experience with complex technical products
• Excel Intermediate

Could:

• Demonstrate a good understanding of technical/engineering/supply chain issues
• Previous experience as a CSR in the aerospace industry
• Experience of SAP

Personal Attributes:

• Self-starter
• Highly self-motivated
• Excellent interpersonal and customer service skills

What’s my next step?
Please apply via the website and if you have what we are looking for, a member of our talent acquisition team will be in touch.

At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone.

We will consider all applicants who meet the minimum requirements regardless of their identity or background.

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation please get in touch for an informal chat. We will make every effort to respond to your request for assistance as soon as possible.

Specificity of the job

Occasional

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defence and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 92,000 employees and sales of 23.2 billion euros in 2023, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and innovation roadmap.
Safran is in the 1st place in the aerospace and defence industry in TIME magazine’s “World’s best companies 2023” ranking.

Safran Helicopter Engines is the world’s leading manufacturer of rotorcraft turbines and the only one dedicated exclusively to this market. Operating worldwide, it employs 5,900 people and has more than 2,500 customers in 155 countries, and 21,000 engines in service.