Customer Service Advisor - PORTUGUESE SPEAKING

Location: Potters Bar

Salary: £25,000 per annum

Contract Type: Perm

Position Type: Full Time

Hours: 4 days on 4 days off - 12 hour shifts

Direct Accident was formed in 1996 to assist clients who had been involved in road traffic accidents caused by another party. In that time, we have helped thousands of clients by taking away the worry and inconvenience that inevitably result from an accident caused by somebody else.

We are currently recruiting for a Customer Service Advisor - Portuguese Speaking to join us in Potters Bar. This is an exciting opportunity for someone who is passionate about the work they do, the service they provide and getting the best results for their clients.

The hire hub controller is ultimately responsible for arranging the delivery and collection of hire vehicles to our clients. Ensuring we have all the relevant documentation; all data is correct and printing and compiling all the documents which the driver needs to get signed by the client.

Responsibilities to include:

• Portuguese Speaking

Setting up client vehicle deliveries, swaps and collections

• Email Queries
• Phone Queries
• Printing of paperwork and highlighting key information/signatures.
• Completing Accident/theft report forms
• Assigning relevant vehicles to a claim
• Completing DVLA checks on clients
• Checking claim information is accurate and matches system
• Checking client documentation
• Calling the AA to assist client breakdowns/issues
• Filing

About You:

• Excellent communication and organisational skills
• Fantastic administration skills
• Ability to multitask on a variety of projects at one time
• Excellent Excel and Microsoft experience required

What we offer in return:

We offer a clean professional office working environment in Potters Bar. A competitive salary including 22 days holiday allowance plus 8 bank holidays. Employee Assistant Programme. Workplace pension scheme. The opportunity to develop a rewarding and successful career.

Job Types: Full-time, Permanent

Pay: £25,000.00 per year

Schedule:

• Day shift

Work Location: In person