We are looking for an ENTHUSIASTIC and HIGHLY MOTIVATED Customer Service Coordinator (Also known locally as a Property Manager ) to complement our Property Management Team within our Lettings Department in Great Shelford. As a Customer Service Coordinator you will provide property management and tenancy support services to branches, landlords and tenants.

What’s in it for you as a Customer Service Coordinator?

• Get full training and development
• A good understanding of estate agency business
• Fast paced, fun environment
• Regular team meetings
• Full company briefings
• A career pathway

Key responsibilities of a Customer Service Coordinator

• Act as a central point of contact managing the effective resolution of queries from clients and staff
• Coordinating urgent and routine repairs and maintenance
• Liaising with trades people/contractors and keeping customers up to date
• Organising safety inspections and managing remedial works
• Liaising with landlords following regular property visits
• Assisting customers with general tenancy queries
• Carrying out weekly partnership calls with colleagues and welcome calls with new customers
• Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
• Providing a first-class service to maximise customer retention
• Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved

Skills and Experience required to be successful as a Customer Service Coordinator

• Strong customer service skills and confident communicator
• Ability to stay calm under pressure
• Excellent negotiation and influencing skills
• Excellent planning and organisational skills
• Good analytical ability

Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes , mortgage services , surveying , conveyancing and more!

CC00528

Job Reference: CC00528