For --the Purpose

Our purpose is simple but powerful: driving positive change to ensure a sustainable future for generations to come. This means pushing boundaries, embracing new ideas, and constantly improving in everything we do. Our forward-thinking philosophy is brought to life through six key commitments:

• For–the People: Give our people the best experience from start, during and beyond
• For–the Protection: Create an environment that continually improves physical and psychological safety
• For–the Premium: Provide a service that exceeds expectations
• For–the Precision: Deliver certainty through consistent and repeatable quality processes
• For the Planet: Reduce our carbon footprint in all that we do
• For–the Profit: Deliver fair profits to ensure business stability and enable reinvestment

For --the Responsibilities
Client Relationship Management

• Manage a portfolio of Tier 2 accounts, ensuring high retention, growth and customer satisfaction
• Develop strong, trust based relationships with key decision-makers and stakeholders
• Conduct regular client meetings to review service performance and identify new opportunities
• Handle day to day customer needs and queries, ensuring timely resolution

Retention & Growth

• Identify and pursue opportunities for incremental sales within existing accounts
• Negotiate contract renewals and expansions
• Develop tailored account plans to drive customer retention and achieve revenue growth targets

New Business Growth

• Identify, research and target new business opportunities within our target markets and ideal customer profile
• Generate and qualify inbound leads and referrals, general networking and industry events
• Manage a full sales cycle from initial contact to close, ensuring consultative approach

Service Delivery Oversight

• Ensure all services are delivered to the highest standards, meeting or exceeding client expectations
• Work closely with operations and technical teams to address and resolve service issues promptly

For --the Person

• Experience in an account manager or similar client facing role within the building services industry.
• Ability to work and collaborate closely with internal teams to ensure seamless customer experience
• Strong interpersonal skills with a focus on building long term relationships
• Experience working in a sales or service-driven environment
• Full UK driving licence
• Proficiency in CRM software

Job Type: Full-time

Pay: £70,000.00-£80,000.00 per year

Benefits:

• Company events
• Company pension
• Free parking
• On-site parking
• Private medical insurance
• Sick pay

Schedule:

• Monday to Friday

Work Location: In person

Application deadline: 01/04/2025
Reference ID: amie.shaw@forth.engineering