For --the Purpose

Our purpose is simple but powerful: driving positive change to ensure a sustainable future for generations to come. This means pushing boundaries, embracing new ideas, and constantly improving in everything we do. Our forward-thinking philosophy is brought to life through six key commitments:

• For–the People: Give our people the best experience from start, during and beyond
• For–the Protection: Create an environment that continually improves physical and psychological safety
• For–the Premium: Provide a service that exceeds expectations
• For–the Precision: Deliver certainty through consistent and repeatable quality processes
• For the Planet: Reduce our carbon footprint in all that we do
• For–the Profit: Deliver fair profits to ensure business stability and enable reinvestment

For --the Responsibilities
Client Relationship Management

• Manage a portfolio pf Tier 1 accounts, ensuring high retention, growth and customer satisfaction
• Engage with C-Suite and Senior decision makers to align services with customer business needs
• Develop strong, trust based relationships with key decision makers and stakeholders
• Conduct regular client meetings to review service performance and identify new opportunities

Retention & Growth

• Proactively identify opportunities for cross-selling and upselling additional services, leading negotiations on high-value contracts and services expansions
• Ability to bring existing clients and relationships into the business overtime
• Develop tailored account strategies and plans, driving revenue growth beyond standard contract renewals
• Negotiate contract renewals and expansions
• Develop and implement a dynamic sales strategy that not only meets but exceeds our growth aspirations, aiming for a 15% year on year increase

New Business Growth

• Identify, research and target new business opportunities within our target markets and ideal customer profile
• Generate and qualify leads through outbound prospecting, networking and industry events as necessary
• Manage a full sales cycle from initial contact to close, ensuring a consultative approach
• Maintain accurate records of activity, pipeline and forecasts using CRM

Service Delivery Oversight

• Ensure all services are delivered to the highest standards, meeting or exceeding all client expectations
• Work closely with operations and technical teams to address and resolve service issues promptly

For --the Person

• Proven experience in Senior Account Manager /Director or similar client facing role within building services industry.
• Understanding of PPM, Project/lifecycle and reactive services
• Understanding of facilities management with keen awareness of industry trends and challenges
• Demonstrate track record of achieving client retention, revenue growth targets and influencing senior customer stakeholders
• Strong commercial and financial acumen, including contract negotiation
• Lead by example in problem solving, decision making and promoting a strong team

Job Type: Full-time

Pay: £90,000.00-£100,000.00 per year

Benefits:

• Company events
• Company pension
• Free parking
• On-site parking
• Private medical insurance
• Sick pay

Schedule:

• Monday to Friday

Work Location: In person

Application deadline: 01/04/2025
Reference ID: amie.shaw@forth.engineering