Job Title: Senior Business Analyst
Department: Software, Systems & Projects
Location: Chelsea Harbour, London
Reporting to: Implementation Director

Role Purpose:

Heylo understands that driving efficiency into Heylo’s functions and services will be a source of competitive advantage.

The senior business analyst will provide in-depth analysis services and suggest approaches and methodologies to key partners and stakeholders for the prioritisation, planning, delivery and migration of Heylo’s current functions, features and initiatives to the future core, Zoho multi-function, strategic system.

The senior business analyst will also provide BA support for the continuous improvement of the other established heylo applications and processes.

The senior business analyst evaluates the technicalities of the business problems and then shapes and crafts business solutions intuitively.

The senior business analyst also acts as a mediator between the senior stakeholders in heylo. The senior business analyst will work for the Implementation Director and collaborate closely with the programme/project managers, Senior Zoho Engineer and senior stakeholders on this important programme of work.

Key Responsibilities and Accountabilities:

• Manage the people, process and technologies analysis associated with delivering/migrating to the Zoho core multi-function strategic system.
• Strategic analysis activities
• Requirements elicitation
• Understanding of Shared Ownership and its processes
• Provide consultancy for internal stakeholders
• User Story documentation
• Verbal and written communication skills
• Process modelling
• Understanding of system analysis
• Ability to manage own workload

Person Specification Capabilities and Experience

The candidate will have:

• Experience in Real Estate market
• Experience working with Zoho and MRI applications
• Experience with Shared Ownership (desirable)

The candidate will be:

• Working within multiple methodologies e.g. Agile, Waterfall
• Personable, confident and hardworking, with excellent organisational and communication skills
• Operating in fast paced and challenging environment
• Operating and managing 3rd party suppliers

Standard Responsibilities

• Adopt and comply with Heylo values, policies and procedures, and regulatory frameworks.

No role profile can cover every issue that may arise within the post at various times.

The postholder is expected to carry out other duties from time to time, which are broadly consistent with those described. Duties may be changed, after discussion, to suit the operational requirements of heylo.

Organisational Competencies

We want to make Heylo a great place to work and a great organisation that really delivers for its customers. Our values guide how we work, every day. Everyone within the organisation is expected to demonstrate the following:

Innovation - We will always be striving to improve the quality of our execution to improve our service to our customers and our returns for our business.

Results focused - We enjoy providing affordable housing for highly satisfied customers leading to dynamic growth and sustainable profitability for our business.

Collaboration - We work together as a team and communicate effectively with our partners, customers and stakeholders.

Integrity - We will act with honesty and aim to meet the highest ethical standards in our dealings with our colleagues, customers and stakeholders and in full compliance with our regulatory obligations.

Respect - We support each other and value the contribution and ideas of others.

Salary and benefits

Salary: £65,000 - £75,000 subject to experience and location

Hours of work: Full-time 39 hours per week with the ability to work up to 60 days a year home working. In this role, we expect there to be a degree of travel and flexibility, with some evening and weekend working as necessary.

Holiday: 25 days a year plus English Bank Holidays

For full details of the benefits we offer, see here

Who are Heylo?

Our Purpose - Heylo helps aspiring homeowners and renters find a place to call home

Our Mission - Passion for the highest quality service to more and more customers, dedication to working in partnership with housing suppliers successfully and commitment to acting with integrity

Our Vision - To be a leading privately owned residential provider in the UK with a reputation as the most respected and customer-centric

Additional information

The employer is ResiManagement Ltd. ResiManagement Ltd provide management services to the Heylo Housing Group Ltd.

Job Type: Full-time

Pay: £65,000.00-£75,000.00 per year

Additional pay:

• Performance bonus

Benefits:

• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Gym membership
• Life insurance
• Work from home

Work Location: Hybrid remote in London SW10 0XF

Application deadline: 12/04/2025