Business Support Administrator

(Senior Management Team Support)

Job Location:

• The position will be based temporarily in our existing Evesham office until April/May 2025, from which point it will be based in our new Cheltenham office.

ob Type:

• Full-time (Mon-Fri).

The Role:

• Reporting to the Department Manager, you will provide administrative support services primarily to the Senior Management Team. In addition, you may also be required to support the wider Business Support Team in other areas of the business.

Key Activities:

• Support Senior Management Team colleagues with a range of administrative tasks. These may include (but are not limited to):

o Scheduling meetings and diary management

o Acting as a point of contact on behalf of a Senior Manager

o Attending meetings and taking notes for subsequent distribution

o Liaising, on behalf of a Senior Manager, with other colleagues in the business

o Assisting a Senior Manager in managing and completing tasks

o Booking travel and accommodation

o Assisting in the administration of business expenses

o Assist in organising events

o General administrative support

• In addition, the role will also require an element of business support activities alongside other Business Support Officers. These may include (but are not limited to):

o Setting up claims files

o Handling and redirecting inbound telephone calls.

o Filing of paper and electronic documents.

o Processing payments.

o Production of payment packs for weekly payment runs.

o General administrative tasks as required.

o Supporting continuous improvement activities such as complaints route cause analysis and audit.

• Provide excellent customer service and maintain positive relationships with internal and external stakeholders.
• Participate in any internal or external training as required. The company will cover the cost of all training fees but reserves the right to claim back some or all of the costs should you leave the company within a certain timeframe (as stipulated in your contract of employment).
• Abide by all relevant legal requirements, industry guidelines and company standards.
• Actively participate in team discussions to highlight issues and promote group learning.
• Perform other tasks as reasonably required by Line Managers or Senior Management.

Skills and Experience required:

• Proven track record in an office administration role. Experience of insurance or financial services sector desirable.
• Strong IT skills, including MS Word, Excel, Outlook and Teams. Experience of Claims Management Portal Systems preferred but not expected (training on company system will be given).
• Strong verbal and written communication skills.
• Confident in using the telephone, speaking to colleagues, customer or suppliers.
• Excellent interpersonal skills. Able to quickly build positive and effective relationships.
• Willing to ask questions and seek assistance when required.
• Well organised with excellent time management skills. Able to multitask effectively to meet varying deadlines.
• Excellent attention to detail and high levels of accuracy.
• Team player.
• Confident working independently under instruction.
• Able to develop an understanding of the processes within the organisation and support the wider team as required.
• Educated to A-Level or equivalent standard, with GCSE English Language grade 5/C or equivalent.

Job Type: Full-time

Pay: £23,241.00-£26,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Enhanced paternity leave
• Free parking
• Gym membership
• Life insurance
• On-site parking
• Private medical insurance

Schedule:

• Monday to Friday

Experience:

• Administrative experience: 1 year (required)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person