Customer Service and Wholesale Manager

12 Month Fixed Term Contract (Maternity Cover)

Full Time

Hove

The Role:

Aderans are seeking an exceptional Customer Service and Wholesale Manager who has drive and passion in abundance. You will effectively manage the Customer Service Sales Team to achieve wholesale targets through implementing detailed strategies and reacting instinctively to fluctuations in sales performance.

A professional role model in every sense, you will report directly to Senior Management on all aspects of wholesale performance; relevant client feedback on products and service trends, promoting ideas for improvements as necessary.

Additionally, you will represent the Company through visiting our trade customers upholding these key relationships, increasing revenue by educating them on our products and services. Travel and representation is a vital aspect of this role.

If you are a high achiever with a proven track record in sales and excellent people management skills, then please apply now.

Key Responsibilities - 80%

• Driving B2B sales performance through implementing effective sales strategies
• Management of Sales Orders and email workflow for all areas such as Trade, Web, Mail Order, Info, as well as call volumes and all inbound and outbound communication channels
• Monitoring of customer service trends, product and service feedback, collating and delivering this in high level strategy meetings for improved business impact
• Build strong cross departmental relationships aligning sales strategies with the marketing calendar for maximum ROI
• Client Account Management; monitoring customer spend and trends, regularly reviewing underspending accounts using this analysis to increase spend
• Effective complaints resolution, maintaining a detailed log, reporting trends & customer feedback to relevant departments
• Dynamic leadership, setting clear performance goals with effective monitoring, motivating and coaching to create a highly functioning sales team
• Line management of staff including induction and ongoing training, 1:1s and appraisals ensuring staff are consistently updated with sales performance vs target and business strategies

Additional Responsibilities - 20%

• Field visits to our trade customers, strengthening these key relationships, promoting and educating them on all products and services.
• Collaborating with Customer Account Managers in identifying new opportunities for sales growth by sourcing new client accounts
• Taking pride in attending industry events, being the face of the brand at trade shows and promotional events

Skills

• A strategy based Manager with business acumen, who is inherently results driven
• People management expertise; strong leadership and performance management experience
• A role model who delivers customer service excellence every time

Experience

• Minimum of 3 years Management experience in a fast paced sales environment
• Clear history of effective leadership and people management
• Full clean driving license
• Clear DBS certificate dated within the last 3 years

Our offer

• Starting salary up to £35,000
• Monday to Friday 9 am to 5 pm
• Staff discount
• Workplace pension
• 20 days holiday plus bank holidays
• Company social events

After 6 months

• Monthly targeted sales bonus scheme
• Company sick pay
• Company Health Care Cash Plan
• Employee Assistant Program dedicated to employee well-being
• Refer a Friend Scheme
• Cycle to work scheme
• Birthday off

Aderans prestigious in-house training:

• Ready to Wear Wigs Cutting, Styling, Tips & Tricks
• Advance to Human Hair Wigs & Hairpieces
• Men’s; Introduction to Hair Replacement
• Custom Made Education - bespoke wigs/hair pieces
• Cyberhair and V Hair - bespoke custom-made products

Data protection statement:

Your details may be used for recruitment purposes to contact you about this and other opportunities. We may also use your personal data provided via your application and or CV, to produce internal reports on information which may include number of applicants and to demonstrate equal opportunities. We will not pass your information on to third parties.

The Company:

We form part of the world renowned Aderans Group founded in 1968 with operations across Asia, America and Europe. The Aderans Group is a global leading provider of total hair loss solutions and at the forefront of research and development in the market, providing the latest most advanced innovations in hair replacement technology.

With 7 retail salons nationwide, 800 wholesale customers and a successful e-commerce we are one of the leading suppliers and specialists in total hair solution in the UK

Through the sheer dedication and understanding on hair, beauty and health we strive to make customers look and feel their best. Our motto - to fill the globe with smiles.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: From £35,000.00 per year

Additional pay:

• Performance bonus

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Health & wellbeing programme
• Referral programme
• Sick pay

Schedule:

• Monday to Friday

Work Location: In person

Application deadline: 24/03/2025