Job Title: Learning & Development Operations Manager

Contract Type: Permanent

Location: Alderley Park

Working style: Hybrid 50% home/office based

Closing date: 30th March 2025

The landscape for learning is changing, new technologies and modern learning methods enable us to access and experience learning in new and different ways. At the same time, the pace of change in society and the workplace today mean we all need to invest in keeping our skills up to date.

At Royal London we recently conducted a review of our group wide learning delivery model to make sure it meets the needs of our business now and into the future. Our plans will ensure that we are organised and equipped to support our strategic goals and deliver fully on the empowered development commitment we have made to our colleagues.

We are building a new expert in-house learning and development team to partner with the business on strategic capability diagnosis, solution design and learning delivery. Delivered through our new Royal London Learning Academy, colleagues will be able to access the latest learning content tailored to their specific career goals, development priorities and learning preferences.

This is an exciting next step in the evolution of learning at Royal London, ensuring colleagues can advance their careers with us and we have the skills we need to deliver our Purpose and strategy.

As an experienced Learning & Development Operations Manager you will shape and optimise the design and delivery of development programmes within the Royal London Learning Academy. In this pivotal role, you’ll ensure our learning initiatives enhance skills, knowledge, and competencies while aligning with business objectives. With a strategic mindset, strong operational expertise, and a commercial focus on continuous improvement, you’ll play a key role in maximising the impact of our learning programmes and driving organisational performance.

About the role

• Experience in learning and development, with a track record of managing successful L&D operations
• Proven experience in leading and developing L&D teams.
• Proficiency in Learning Management Systems (LMS) and e-learning tools, experience of SF advantageous
• Experience in programme managing and the integrated delivery of a portfolio of training programmes and initiatives.
• Strong understanding of adult learning principles and instructional design.
• Analytical skills with the ability to use data to drive decisions.
• Financial acumen-able to manage set and track budgets and partner on commercial supplier negotiations

About you

• Commitment to excellence and first-class delivery.
• Passion for Learning: A genuine interest in fostering a culture of learning and development.
• Innovative Mindset: A creative approach to problem-solving and the ability to think outside the box.
• Collaborative - able to engage diverse stakeholders to shape and deliver learning outcomes
• Empathy: An ability to understand and address the diverse needs of colleagues.
• Resilience: The capacity to remain positive and persistent in the face of challenges and setbacks.
• Integrity: A strong ethical compass and a commitment to doing what is right.

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We’ve always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits

Inclusion, diversity and belonging