Job Level:

Professional

Location:

Croydon, ENG, GB, CR9 6HD

Area of Expertise:

Operations

Unit:

Allianz Partners

Employing Entity:

AWP Assistance UK Ltd

Job Type:

Full-Time

Remote Job:

Hybrid working

Employment Type:

Permanent

ID:

65154

Position Cluster:

Non-Executive

Technical Training and Development Manager

Job Title - Technical Training and Development Manager

Reporting to: Head of RSA Technical and Network Operations

Department - Technical Operations

Salary - £50,000 - £60, 000

Bonus - Up to £8,000

Location - Croydon Hybrid

Hours - 40 Hours per week. Monday - Friday 08:30 - 17:30 with occasional weekends.

Drive Technical Excellence and Innovation in Roadside Assistance

We are looking for a proactive and dynamic Technical Training and Development Manager to lead and develop our Technical expertise within Roadside Assistance and Technical Operations. This role is pivotal in enhancing roadside repair rates through advanced technical knowledge and training strategies.

Your Role at a Glance

As the Technical Training and Development Manager, you will oversee the following teams:

• Technical Training Team - Driving technical excellence through structured learning programs.
• Technical Administration Team - Ensuring seamless operational support.
• GCC India RSA Support Teams - Collaborating to enhance global efficiency.

What We Offer

• A leadership role where you can shape technical training and administration strategies, ensuring our teams stay ahead in an evolving industry.
• Full-time, 40 hours per week (Monday to Friday, with flexibility for occasional weekend work based on business needs).
• A chance to make a real impact by driving innovation, efficiency, and service excellence.
• We will provide you with competitive salary and contribute towards a company pension scheme. You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months’ probation, Corporate Social Responsibility and an Interest free season ticket loan after probation.

What You 'll Be Doing

Technical Training & Development

• Lead and enhance the technical training function for Roadside Technicians.
• Collaborate cross-functionally to develop best-in-class repair and recovery methods.
• Maintain industry accreditations (PAS43, IMI, ATA, IVR) and ensure compliance with training requirements.
• Develop modern learning programs, utilizing the latest training methodologies.
• Expand accredited training options to support technician career growth.

Technical Administration & Operations

• Ensure smooth administrative support for Roadside Technicians.
• Maintain accurate payroll, holiday, sickness, and disciplinary records.
• Oversee the efficient processing of purchase orders, invoices, and compliance documentation.
• Keep security, evacuation, and disaster recovery procedures up to date.
• Support cross-functional teams, including Fleet, Technical Operations, and Regional Management.

Your Leadership Responsibilities

• Quality & Performance Management - Foster a culture of ownership and accountability within your teams, ensuring high standards of service and efficiency.
• Communication & Collaboration - Maintain clear and structured communication with stakeholders, ensuring seamless knowledge transfer and issue resolution.
• Planning & Budget Control - Manage budgets effectively while identifying opportunities for improvement and growth.
• Reporting & Compliance - Ensure accurate reporting, regulatory adherence, and participation in business development projects.

Who We 're Looking For

• A strong leader with experience in technical training and operational management.
• Someone who thrives in a fast-paced environment, balancing strategic vision with hands-on execution.
• An individual passionate about innovation, continuous improvement, and delivering top-tier service.

Why Join Us?

At our company, we believe in empowering our teams with the knowledge, tools, and leadership to excel. If you’re ready to make a difference and drive technical training to new heights, we want to hear from you!

and be part of our journey towards excellence.

About Allianz:

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.

Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don’t just hire people, we commit to them, nourish them and invest in their careers because we recognise that your development goes hand in hand with our growth and success.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let’s care for tomorrow