Ref Number

B25-00195

Professional Expertise

Libraries, museums, theatres and open science

Department

Vice-Provost (Faculties) (B25)

Location

London

Working Pattern

Part time

Salary

£31,463-£35,084

Contract Type

Permanent

Working Type

On site

Available for Secondment

No

Closing Date

01-Apr-2025

About us

UCL is London’s global university. LCCOS - Library, Culture, Collections and Open Science - provides outstanding staff, services and resources to support the world-class research, education and enterprise that is undertaken in UCL, and connects the world with UCL through innovative programming and engagement activities. LCCOS is acknowledged as an international leader in Open Science and Scholarship.

The LCCOS family comprises 4 museums and allied object collections, 14 libraries, the UCL Student Centre, Special Collections facilities, multiple additional learning spaces, the Bloomsbury Theatre and a substantial off-site storage facility. We also provide comprehensive services to healthcare staff through our partnerships with 6 NHS Trusts. LCCOS holds the UK Customer Service Excellence (CSE) Award, The National Archives (TNA) Archives Service Accreditation, and Arts Council England Museum Accreditation. The combined staff in UCL LCCOS totals around 440.

About the role

Library Assistants are the public face of UCL Library Services, providing first-line support for enquiries, learning spaces and technology.

Working as part of a team, you will work at service points and throughout library-managed learning spaces, depending on service requirements.

You will offer excellent customer service both from Help Points and while roving throughout libraries and library-managed learning spaces.

You may be required to work in any library should the need arise.

Be proactive and supportive to your own development and support those around with a positive and friendly approach. Attend one-to-one meetings with direction from the supervisor

As the role holds responsibilities for the library sites, and all the people it supports, it is expected that the post holder will respond to a varying range of emergency situations and be able to act when called upon.

Please note that the post involves some manual handling of trolleys, and moving and lifting of heavy books.

This is an on-campus role. It is not suitable for regular remote working.

This appointment is subject to UCL Terms and Conditions of Service for Research and Professional Services Staff. Please visit https://www.ucl.ac.uk/human-resources/conditions-service-research-teaching-and-professional-services-staff for more information.

About you

We are looking for candidates who in particular have the following experience and skills:

• Can respond to complex and pressured enquiries and are able to find positive solutions by using initiative and strong problem-solving abilities, particularly during time sensitive situations.
• Have good technical comprehension of software systems and solutions and are able support their continuous development. Specifically, good working knowledge of Microsoft 365 applications

Weekly Working pattern: Part-time, 10 hours per week (0.27 FTE)

Friday: 17:00 - 21:00
Saturday: 11:00 - 18:00

• unpaid 1 hour lunch break

Further details:

The advert will close on the published date at 23:59 GMT. However, we may close applications early if we receive a high volume of applications. Interviews will be held in the Wilkins Building.

A job description and person specification can be accessed from the link at the bottom of this page.

To apply, please provide:

• An up-to-date CV, including as a minimum detail of your current employment, salary and notice period, details of any former employment and your education history.
• A supporting statement, showing how your skills and experience meet each of the criteria marked ‘Application’ in the Person Specification found within the Job Description for this post. Your statement should be provided using the free text box under ‘Questionnaire’.

If you have any queries about the role or have any queries about the application process, please contact lccos-jobs@ucl.ac.uk, quoting the job title and reference number.

Further information about UCL LCCOS can be found on our website https://www.ucl.ac.uk/lccos/

The UCL Ways of Working supports colleagues to be successful and happy at UCL through sharing expectations around how we work - please visit www.ucl.ac.uk/ways-of-working to find out more.

What we offer

Annual leave & Work life balance

• 27 days annual leave + 6 closure days (Christmas and
• Easter) as well as statutory holidays
• Hybrid and flexible working
• Ability to buy 5 additional annual leave days

Children & Family

• Enhanced maternity, adoption, paternity leave
• Carer’s leave
• Workplace nursery

Other benefits

We also offer some great benefits some of which are defined benefit career average revalued earnings pension scheme (CARE); cycle to work scheme and season ticket loan; on-site gym etc. As part of the UCL community you can access free lunch hour lectures, exhibitions and museums and collections. On campus UCL has the Bloomsbury theatre hosting a range of performances and a series of bars, cafes and other facilities, which UCL staff can use.

Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.

Our commitment to Equality, Diversity and Inclusion

You can read more about our commitment to Equality, Diversity and Inclusion here: https://www.ucl.ac.uk/equality-diversity-inclusion/