COMPANY

Qualitymark Protection has been actively safeguarding consumer investments in home
improvements since 1996. During this time, they’ve helped the home improvement industry raise installation standards, strengthened the vetting & accreditation procedures, and provided consumers with quality financial protection. Qualitymark has issued over 1,000,000 Policies. Based in contemporary offices on the edge of Chorley, Qualitymark Protection is offering a career with opportunities. Proud to be part of the Jarion Portfolio of companies, all opportunities through the portfolio, predominantly based within the Chorley area will be open to the successful candidate.

Qualitymark is a business building a future for our employees through diverse investments and continued ambitious growth.

ROLE PURPOSE

Contribute to a professional and effective sales function within the company. Deliver excellent customer service and income growth. Help to embed a right first time culture and a focus on data quality. Support and educate installers.

Ensuring the company is following all process and procedures to deliver a compliant service against the TOBA and FCA Regulations.

PRINCIPAL ACCOUNTABILITIES

• Follow organisational processes and provide input to creating work instructions and call guides.
• Deliver controls and escalate when controls have failed.
• Achieve outbound proactive call strategy and record tangible call outcomes.
• Provide the Commercial Director with details of all income prospects and be proactive in pursuing these.
• Support the drive for growth by nurturing relationships with installers, sharing industry knowledge and seeking growth opportunities from the existing customer base.
• Utilise all conversations as an opportunity to develop meaningful business interactions focused on driving up levels of income from the relationship portfolio.
• Be flexible and accurate, with a particular focus on data entry and updating records on key information systems (including maintaining an effective CRM).
• Understand the importance of accurately assessing the credit standing and financial strength of installers.
• Provide excellent customer service. Work with colleagues and installers to direct administration work to the administration teams.
• Be professional with external stakeholders, colleagues, visitors and other individuals visiting or working in the Company and the wider group.
• Suggest improvements to ways of working to create efficiencies and save costs.
• Responsible for ensuring timely management and escalation of issues (where appropriate).
• Participate in a ‘Right First Time’ culture to drive improved data quality from installers and create efficiencies within the team.
• Welcome Quality Assurance results and use these to constantly improve.
• Undertake any other duties to meet personal, team and organisational objectives following consultation with your line manager.
• Reports into the Head of Marketing and Sales

QUALITIES OF THE IDEAL CANDIDATE

• Customer-Centric - Naturally prioritises customer needs and values building strong, meaningful relationships.
• Strong Communicator - Confident and professional, with the ability to articulate clearly and collaborate effectively.
• Detail-oriented - Highly focused on accuracy and precision, with a commitment to maintaining high standards.
• Proactive and Goal-Driven - Motivated to take initiative, solve problems, and achieve results without needing constant direction.
• Compliance-Focused - Values integrity and has a strong sense of responsibility for following rules and regulations.
• Adaptable Team Player - Flexible and open-minded, thrives in team environments and embraces feedback to improve and grow.

ON OFFER

• £ per annum
• Hybrid working after attaining competence
• 25 days holiday plus Bank Holidays and Birthday
• Pension Contributions

Qualitymark Protection works to the following values and asks every employee to strive for the same goal:

Values and Behaviours

1. We must treat all people (including customers, colleagues, suppliers, and the wider
stakeholder community) with respect all at times.

2. We will not accept rude behaviour from customers, employees, suppliers, and stakeholders at any time.

3. We will only employ and continue to employ, employees and engage with suppliers who
display openly the personal characteristics of humility, honesty, enthusiasm, respect,
positivity and a ‘can do’ attitude.

4. We will seek opportunities (at least annually) to identify employee training needs (and
wants) and wherever possible and practicable, provide time and resources to accommodate
these needs (and wants).

5. We shall be very careful in our recruitment and maintenance of ‘customers’ (customers
here is defined as ‘any body corporate or otherwise paying regular fees to the company’)
to ensure, wherever possible, that these customers share these ‘values’.

6. We shall, at all times and in all decision-making, try to ensure the best possible outcomes for our clients and consumers in every action we take

Job Types: Full-time, Permanent

Pay: £27,000.00 per year

Schedule:

• Monday to Friday

Experience:

• sales: 1 year (preferred)
• Account management: 1 year (required)

Work Location: Hybrid remote in Chorley PR7 7DX

Reference ID: FBQMARM