We are recruiting for a prestigious and well-established hotel in Suffolk who are seeking a friendly and professional Hotel Receptionist to join our team and provide exceptional service to our valued guests. Our ideal candidate will have excellent communication skills, a passion for delivering outstanding customer service, and a keen attention to detail.

Responsibilities:

• Warmly greet guests upon arrival, efficiently handling check-ins, check-outs, and any special requests.
• Provide accurate information about the hotel’s facilities, services, and local attractions, ensuring guests have a memorable stay.
• Answer telephone enquiries and manage reservations in a timely and courteous manner.
• Maintain up-to-date guest records and billing information using the hotel’s property management system.
• Coordinate with housekeeping, maintenance, and other departments to address guest needs and resolve any issues that may arise.
• Process payments and maintain accurate financial records.
• Assist with administrative tasks, such as managing correspondence, filing, and data entry, as required.
• Adhere to all hotel policies and procedures, as well as local, state, and federal regulations.

Schedule:

The Hotel Receptionist role is full-time, with a schedule that may include weekends, holidays, and evenings as needed to ensure the smooth operation of the hotel’s front desk services.

Requirements:

• Previous experience in a customer service role, preferably within the hospitality industry.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in Microsoft Office Suite and experience with hotel property management systems.
• Strong organisational skills and the ability to multitask in a fast-paced environment.
• A professional and friendly demeanour, with a genuine commitment to guest satisfaction.
• Flexibility to work weekends, holidays, and evenings as needed.

What We Offer:

• £11.44 per hour
• Opportunities for professional growth and development within our expanding hospitality group.
• Company Events
• You will receive 28 days holiday.
• You will receive 50% discount on food and beverage within the hotel.
• You will receive staff discounted rates at the hotel.

If you are ready to embark on an exciting career in hospitality and join a team that is committed to excellence, we invite you to apply today! Please submit your CV and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.

Job Type: Full-time

Pay: £11.44 per hour

Expected hours: 24 - 30 per week

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site gym
• On-site parking
• Relocation assistance
• Sick pay

Schedule:

• Monday to Friday
• Overtime
• Weekend availability

Application question(s):

• Do you have a vehicle?

Work Location: In person

Reference ID: 1002