Desk Top Account Manager - Office based - Salford

Marlowe Fire & Security, a specialist business within Marlowe Fire and Security Group, is looking to grow their team with the appointment of an experienced Desk Top Account Manager based at their Head Office in Salford.

• Basis salary up to £28,000 subject to experience
• Commission based
• Royal London Pension
• Life Assurance 4x Salary

Why Marlowe Fire & Security?

As one of the fastest-growing companies in the industry, we pride ourselves on our ability to deliver excellence—from the initial design to long-term maintenance. Our employees are our greatest asset, and we empower them with the tools they need to succeed. With Marlowe Fire & Security, you will enjoy a vibrant company culture, career progression opportunities, and a comprehensive benefits package including a competitive salary, vehicle allowance, and more!

Our Desk Top Account Manager’s

Will play an essential role in providing an effective and professional service to all Regional Customers, whilst providing excellent Customer Service to all internal and external clients.

• Raise quotes for small sales orders. Ensuring follow-up calls are provided to the customer.
• Minimising customer attrition through the application of excellent customer handling and service
• Review and respond to all customer inquiries received promptly.
• Review ad-hoc requests pertaining to the Regional Sales team
• Add clear customer notes to Cash & update the customer with their Queries.
• Provision of service and minor works quotations from inbound telephone calls and email requests from existing customers.
• Liaise and Support our Regional Sales Team to ensure effective response to customers and where necessary liaise with other Departments in MFS to resolve potential issues or Supply Customers with the required information.
• Escalate any potential risks to the business to the Head of Regional Sales.
• Effective communication with internal and external customers.
• Provide renewal quotes promptly.
• Manage shared inboxes as requested.

Requirements

Who We’re Looking For

In addition to having all the usual attributes of a great Marlowe Fire & Security employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team…… For this opportunity, we are specifically looking for candidates who offer:

• Self-motivated with strong commercial focus, Confident in Excel, Word, familiarity with CASH for Windows or similar Service Management software.
• Energetic with enthusiasm and confidence is essential.
• Customer focused
• Be adaptable to change
• Attention to detail.
• Background in Fire and / or Security industry
• Basic technical knowledge of Fire / Security Products and Systems
• To always create a professional impression (internally & externally)
• A positive approach to all situations
• Be respectful to others – customers, colleagues, Managers, Directors
• Commitment to deliver as expected.

Benefits

Our Commitment to Attracting, Rewarding & Retaining Talent

At Marlowe Fire & Security, we understand the pivotal role that fair compensation plays in the success of our team. That’s why we’re dedicated to providing exceptional remuneration packages that not only address the challenges of today’s economic landscape, but also include comprehensive benefits and incentives designed to enhance the well-being and prospects of our employees, making their everyday lives more enjoyable and secure.

• Basic Salary upto £28,000 subject to experience
• Commission based
• Royal London Pension
• Life Assurance 4x Salary
• Free secure on-site parking
• Free gym on-site
• Mental Health & Well-being Scheme
• Employee Recognition Scheme
• Paid Recommend a Friend Scheme (up to £1,000 per successful recommendation)
• Paid Holidays
• Additional Day holiday for each full year of completed service (up to 25 days)
• Development and progression opportunities

A Little More About Marlowe Fire & Security

We proudly operate across the nation, serving a wide range of industries in both commercial and domestic settings. Our goal is to provide fire and security solutions tailored to the specific needs of our customers. Each of our solutions is crafted to meet the unique compliance standards of the industries we serve, helping them ensure site security and protect their teams. We also enjoy the advantage of being part of a larger group within the Fire Protection, Security & Building Management Systems sector. This collaboration allows us to share best practices, access development academies, and leverage Human Resource expertise, all contributing to continuous improvement in this vital service industry.

Our Commitment : We are large enough to provide comprehensive, industry-leading solutions, yet small enough to deliver a personal and caring service to each client.

Our Businesses Include:

• Alarm Communications acl.uk.com/careers
• Clymac clymac.co.uk/careers
• FAFS Fire & Security fafsfireandsecurity.com/careers
• Marlowe Kitchen Fire Suppression marlowefireandsecurity.com/vacancies/
• Morgan Fire Protection morganfire.co.uk/recruitment/
• Marlowe Smoke Control marlowe-aov.co.uk/careers/
• Marlowe Fire & Security marlowefireandsecurity.com/vacancies/

At Marlowe Fire & Security, we cultivate a vibrant, diverse, and inclusive environment where everyone can truly be themselves. We celebrate individuality and believe that a culture of inclusion helps us better serve our customers and innovate as a team. Our commitment to equal opportunities means we’re here to support you—if you need any adjustments to fully participate in the recruitment process, just let us know. Together, we can create a workplace where everyone thrives.

Right to Work

Regrettably, we are unable to offer Right to Work Sponsorship.

If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.