• Details

Reference number

395266

Salary

£36,320 - £44,614

National Minimum - £36320 - Maximum - £39,234 - London Minimum- £41,289 - Maximum - £44,614

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Higher Executive Officer

Contract type

Permanent

Business area

HMRC - Customer Service - Debt Management

Type of role

Analytical

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

2

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Location

Birmingham, Leeds, Preston (St Marys House, St Marys Street, Preston, PR1 4AT ) Stratford

About the job

Job summary

Discover a career in your hands at HMRC. Whether you’re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

HMRC is one of the largest Government Departments, with almost every individual and business in the UK a direct customer. We are an impartial tax and payments authority with a vital purpose, collecting in excess of £500 billion a year in revenue, that pays for the UK’s public services, and helps families and individuals with targeted financial support.

We want to improve the potential of everyone who chooses to work for us and, building on the software development experience you already have, we will deliver training, on-the-job coaching, and mentoring, so you will be able to advance your skillset.

About Data Engineering and Analytics

Data Engineering and Analytics (DEA) is made up of 22 people, who are primarily SAS, SQL or Oracle programmers working in system development roles. We form part of HMRC’s wider Debt Management (DM) team.

DM focuses on helping customers comply fully with their tax obligations, and on making timely and targeted contact with customers who do not comply.

DEA maintains and improves DM’s large-scale data warehouse, which is a ‘big data’ analytics and debt management system, complete with a decision engine, using SAS on an Oracle platform. This system combines data from a range of sources, captures changes and builds a single source of business intelligence for DM. Using SAS we evaluate customer responses to HMRC interventions and create behaviour models and risk profiles. We continually enrich the data to meet the requirements of current and future campaigns.

As a Junior Developer, you will deliver the system components necessary to integrate our debt management system with the operational transactional systems, which enable front-line teams to effectively perform debt collection activities.

Working with a Senior Developer on solution designs for your projects, you will develop architecture and systems design, including the design, development, testing and delivery. This will be achieved using SAS Enterprise Guide, SAS Viya and / or SAS Data Integration Studio - skills you will either bring to the role, or develop during your tenure.

You will be comfortable engaging with a wide variety of people, translating complex technical data into more accessible language, and vice versa. Working collaboratively with the business and technical leads, you will review business requirements, contribute to technical requirements, produce documentation and provide assurances on delivery. You will be able to readily translate this into a comprehensive work plan, complete with timelines and risks to delivery.

Working with the business, you will develop quality controls to assure the accuracy of your work, and ensure customers are being engaged in the most appropriate manner.

You will develop data and visual products to inform and drive business analysis and performance.

Person specification

Essential Criteria :

• You will have commercial experience of coding in a recognised programming language, for example SAS, SQL or Oracle.
• You will have proven experience of developing data to create reports and visual products to inform business analysis, and support recommendations to drive business performance.
• You will be able to readily communicate your work to a non-technical audience in a clear and logical manner to facilitate productive relationships with stakeholders, and inform the team’s work schedule.

Desirable Criteria :

• Experience of undertaking development work on multi-terabyte databases would be an advantage.

Behaviours

We’ll assess you against these behaviours during the selection process:

• Changing and Improving
• Delivering at Pace
• Seeing the Big Picture

Benefits

Alongside your salary of £36,320, HM Revenue and Customs contributes £10,521 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Strengths and Experience.

How to Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV including your job history and qualifications.
• A 1250-word personal statement detailing your experience against the essential criteria.
• Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at sift or interview.

Further details around what this will entail are listed on the application form.

We acknowledge that AI can assist you in your application. Find our guidelines here.

Sift

In the event of a large number of applications being received, an initial sift may be held on your CV.

At full sift your Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, you will be assessed with experience and strength based questions and all 3 Behaviours with behaviour based questions.

This is an example of a strengths-based question:

“It is often said that the customer’s needs should come first. To what extent do you agree or disagree with this statement?”

There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.

Interviews will take place face to face and interviews will be held at Birmingham and Stratford offices. Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – 395266 & vacancy closing date [insert date].

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we’ll let you know via your Civil Service Jobs account.

Merit List

After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.

Criminal Record Check

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

If you need a change to be made so that you can make your application you should:

• Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Additional Security Information

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

Important information for existing HMRC contractual homeworkers:

Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.

Terms and Conditions

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants will join on the minimum of the pay band.

Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.

If you experience accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter .

People working with government assets must complete baseline personnel security standard checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles .

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

Contact point for applicants

Job contact :

• Name : Malcolm McDonagh
• Email : malcolm.mcdonagh@hmrc.gov.uk
• Telephone : 03000 586776

Recruitment team

• Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles.

In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.