Enhance Healthcare is one of Scotland 's leading providers of specialist health and social care.

A career with Enhance is more than just a job, it 's a chance to make a real difference in people’s lives every day. We strive to make a warm, supportive, and compassionate environment, not just for our clients but for our staff too. With the right tools, training, and a team that values you, you’ll have everything you need to Enhance your career with Enhance Healthcare.

Overview

The Quality Assurance Manager will play a crucial role in ensuring the delivery of high-quality healthcare services by implementing and overseeing comprehensive quality assurance programs. As a Quality Assurance Manager, you will be responsible for maintaining compliance with industry standards, regulations, and organisational policies to enhance patient safety and satisfaction.

Roles & Responsibilities

1. Quality Management Systems

• Develop, implement, and maintain a robust Quality Management System per Enhance Healthcare policies which are tailored to the unique needs of the healthcare organisation, working alongside both Home Manager and Operations Manager to capture the required information to allow for continual assessment and oversight.
• Conduct regular reviews upon individual visits, auditing processes, policies, and procedures to identify areas for improvement and ensure adherence to industry standards and regulatory requirements.
• Liaise with Home Manager to ensure Quality Assurance oversight is being maintained and understood, providing an ethos of both constructed criticism and working holistically to capture areas of improvement by providing support and encouragement to close gaps.

2. Regulatory Compliance

• Stay informed of all relevant healthcare regulations, accreditation standards, and quality assurance guidelines.
• Collaborate with cross-functional teams to ensure compliance with local, and country-wide regulations governing healthcare services.

3. Performance Monitoring:

• Establish key performance indicators (KPIs) and performance metrics for healthcare services, working alongside Operational team to ensure KPIs captured can identify both strengths and gaps within individual services
• Monitor and analyse performance data to identify trends, patterns, and areas requiring corrective action.

4. Risk Management

• Develop and implement risk management strategies to identify and mitigate potential risks that could impact the quality of individual services.
• Conduct risk assessments and collaborate with departments to establish risk mitigation plans.

5. Continuous Improvement

• Drive a culture of continuous improvement within the organisation by facilitating quality improvement initiatives and projects, encouraging a positive working atmosphere alongside the Home Manager to promote timely corrective action
• Collaborate with department heads to identify opportunities for enhancing processes, reducing errors, and improving overall quality.

6. Training and Education

• Adapt a live training programme with the Operational team to roll out throughout the year identifying key areas of individual service improvement, whilst adhering to individual specialist areas
• Deliver training programs for healthcare staff on quality assurance principles, regulatory compliance, and best practices.
• Alongside the Home Manager, ensure that all staff members are adequately trained to uphold and contribute to the organisation’s quality standards.

7. Communication and Reporting

• Prepare and present regular reports on quality assurance performance to Operational team
• Communicate findings, recommendations, and improvement plans to Operational team in a clear and concise manner, including appropriate timescales of minimising gaps identified.

8. Collaboration and Teamwork

• Foster collaboration and teamwork across departments to achieve organisational quality goals.
• Work closely with clinical and administrative teams to integrate quality assurance into daily operations.
• Step in to a temporary managers post to cover any gaps until a permanent allocation has been made.

Essential:

As this role requires travel across various sites in Scotland, candidates should have a valid driver’s license and be able and willing to use their vehicle for this purpose, being able to claim business mileage.

Desirable:

Previous management experience

Job Types: Full-time, Permanent

Pay: Up to £55,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Work Location: On the road

Application deadline: 14/03/2025