Principal SME Consultant/Team Manager

Key Responsibilities:

Team Leadership

Team management: Provide clear and effective management and supervision to SME Consultants, ensuring tasks are completed accurately, efficiently, and in compliance with regulatory guidelines and internal standards.

• Workflow monitoring: Oversee team workflows and capacity, prioritising and distributing tasks effectively to meet deadlines.
• Performance tracking: Conduct regular one-to-one meetings with Consultants to review budgetary performance, new business opportunities, client risks, and wins and losses.
• Recruitment and onboarding: Lead the recruitment, onboarding, and induction of new team members, ensuring seamless integration into the SME team.
• Income tracking: Proactively track team income against the annual budget, forecasting performance and ensuring financial targets set by the Senior Leadership Team are met.
• Support SBU Team Leader: Provide line management support to the SBU Team Leader and assist with day-to-day management of the wider SME team when required.

SME Proposition

Proposition development: Work with the Head of SME and other team leaders to evolve the SME proposition and achieve growth aspirations for the wider team.

• Operational efficiency: Develop and monitor the SME operational framework, identifying opportunities to improve processes and efficiency.
• Strategic initiatives: Assist with the design and successful delivery of strategic initiatives such as PPA/Panel design, insurer relations, and benefit promotion.
• Client interaction: Contribute to client engagement strategies with internal teams, focusing on value-added benefits, wellbeing strategies, and broader employee benefits.
• Cross-team collaboration: Support cross-collaboration within the Group by allocating new business enquiries and driving consultants to have broader, cross-selling conversations with clients.

Training & Compliance

Training programs: Provide a structured training framework for new and existing consultants to ensure technical competency, consultancy skills, and team ethos.

• Technical expertise: Ensure proficiency across Group Risk and Healthcare products, offering guidance to consultants on market reviews, recommendation reports, and insurer interactions.
• Compliance adherence: Oversee adherence to FCA guidelines, managing QA feedback, complaints, breaches, and errors in collaboration with compliance teams.
• Knowledge development: Enhance team knowledge of wider employee benefits products through internal and external training opportunities.

Insurer Relations

Relationship management: Lead day-to-day relationships with Risk and Healthcare insurers, ensuring service levels and outputs meet client expectations.

• Strategic alignment: Develop and maintain insurer relationships, leveraging partnerships to achieve better client outcomes.
• Engagement initiatives: Collaborate with the Head of Partnerships to ensure consultant participation in new insurer and third-party initiatives.

Projects

Strategic projects: Support the Senior Leadership Team with initiatives such as onboarding new client portfolios, compliance and operational improvements, and business planning.

• Propositional changes: Assist in implementing changes to the SME proposition, ensuring alignment with consultant responsibilities and updated processes.
• Sales and marketing collaboration: Work with sales and marketing on SME initiatives such as panel promotions, insurer partnerships, and communication strategies.
• Wellbeing integration: Support the integration of a wellbeing strategy into the SME proposition, aligning with client needs and industry trends.

Client Management

Client engagement: Encourage consultants to have broader conversations with clients, identifying cross-sell opportunities to expand service offerings.

• Client improvement: Challenge and refine approaches to client engagement, seeking feedback and adapting strategies to meet SME client diversity.
• Portfolio management: Manage a small portfolio of SME clients if required, ensuring account retention and adherence to compliance standards.
• Quality assurance: Perform peer reviews and quality checks on client deliverables, ensuring accuracy and compliance with company standards.

REF-220 509