THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.

ABOUT THE ROLE

This is a fantastic opportunity for a role where no two days are the same. If you have a passion for customer service, a talent for organisation and a keen attention to detail this could be the role for you!

SALARY: £11.55 per hour + £1.50 Tronc (Total package £13.05ph)
HOURS: Full Time, 40 hours and including weekend shifts

RESPONSIBILITIES

• To be a consistently friendly and professional point of contact to all guests, following protocols with contact over the phone, via email and face to face.
• To anticipate guest needs and go above and beyond in assisting with requests. Being proactive in your approach to your work at all times.
• To build an in-depth knowledge in operating a range of systems including our PMS (Opera), & other systems used within the business including, but not limited to, ResDiary, MindBody and Microsoft Office.
• To work closely with other departments to ensure service & our guest experience is seamless across the business.
• Ensure payments are processed accurately and with confidence and discretion.
• To have a positive and energetic attitude, contributing to a pleasant working atmosphere.
• To enjoy a fast-paced environment, remaining flexible to a wide range of duties, including, but not limited to, administrative and operational duties.
• To ensure all front office working areas are kept clean and tidy throughout shift, including company vehicles.
• To be punctual and immaculately groomed for every shift.
• To be flexible in your approach to work, assisting other areas of the business as needed.
• To be an ambassador and knowledgeable about the Bamford Collection.
• Bring our purpose to life by driving meaningful social and environmental improvements, contributing to our journey as a B Corp, and aligning with our sustainability vision.
• Inspire and empower our customers, suppliers, and partners to live and work more consciously, creating a lasting positive impact on the world.

SKILLS YOU WILL BRING

• Exceptional communication skills
• Proactive luxury customer service
• Time management
• Valid UK Driving License
• Microsoft Office

PERKS & BENEFITS

• Discounts: We offer a range of discounts on our products, treatments, and dining
  experiences from day 1.
• Volunteering Days: Employees are offered one paid day per year to volunteer with a
  charity of their choice.
• Private Medical: We offer subsidised private medical insurance through Bupa.
• Pension Scheme: Pay up to 9% of your salary into your pension each month; we
  contribute up to 4.5%.
• Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
• Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.