Are you a technically minded communicator?

Interested to be part of the no.1 company in the space?

Want to join a friendly, specialist team?

At Sourcing City, we’re the originators rather than the imitators. Established in the early 2000’s, a gap was apparent to provide a link between trade suppliers and distributors in the promotional merchandise industry in the UK and Ireland. Having developed innovative web-based solutions, we’ve proved the industry’s most successful service provider. Having helped (and continuing to help) companies thrive, people know who we are or know someone who will so you can enjoy the warmth that comes with brand recognition. While we help companies become more efficient it’s something we operate by too - We don’t employ hundreds of people but have built streamlined, specialist teams whose voices get heard by a supportive and experienced leadership team.

We’re looking for a Customer Success Manager to join our specialist cloud-based business management software team - Promotional Office. Launched in the UK in 2013, ‘PO’ is the most widely used specialist software in the industry with over 2,500 users across the UK and Europe. Underway with a significant re-design and wider functionality improvements Promotional Office version 3.0 presents a major upgrade for current customers as part of a staged rollout as well as a real opportunity to reach new customers too. While there will be extensive support through onboarding, once up to speed you’ll work collaboratively but autonomously within the team. Our teams are set up for success without micro-management, and we’re eager to recognise results with incentives.

Office-based from our comfortable serviced office in Farnborough (near the airport), you’ll also get a change of pace by occasionally visiting customers across the UK & Ireland for installations, on-site training sessions and at our two annual industry leading industry trade events (Merchandise World) and some smaller roadshows too with travel and any overnight stays covered. Unfortunately, no company private jet (yet).

In turn, we need someone who can:

Lead regular team meetings

• Oversee support requests handled by our helpdesk
• Manage existing customer projects and installations
• Co-ordinate new sales, scoping and implement stages for installation
• Ensure all stages of implementation run on time and to schedule
• Training of new users on site
• Liaise with support team and Technology Director to implement requirements
• Manage redesign roll-out pipeline
• Actively drive paid work and sales opportunities
• Engage with customers

You’ll need:

• A keen understanding of technology and development
• Excellent interpersonal skills with ability to build and maintain professional relationships
• Strong organisation to manage and prioritise your workload

If this sounds like you then get in touch to find out more.

Job Type: Full-time

Pay: From £30,000.00 per year

Additional pay:

• Performance bonus

Benefits:

• Company events
• Company pension
• Free parking
• On-site parking
• Private medical insurance
• Shuttle service provided
• Transport links

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Account management: 1 year (preferred)

Work Location: In person