This role will be instrumental in implementing the UX Design strategy across multiple product teams at TalkTalk, informed by the overarching UX strategy, working with multiple stakeholders from across the business to solve business problems.

Your knowledge of Design Thinking methodologies will enable you to support the UX/UI team with your strong understanding of the Double Diamond process and seeing it through from Discovery to Define.

Working as part of the wider Marketing team, you will be surrounded by innovative and creative thinkers and great leadership.

Our mission is to create innovative and user-centered experiences that create a positive impact in order to support the UCD cultural change within TalkTalk. We’re passionate about creating services that enable anyone in the UK to access affordable and reliable internet - and for the user experience of this to be exceptional.

As a team, we’re empathetic problem-solvers for both the customer and the business, and we understand how business problems are linked to customer problems and vice versa.

As a UX Designer, you are expected to have a good understanding of the UX Design process as well identifying which methods to use and when. You will also be responsible for:

• Delivering UX Designs based on research and data that solve a clear customer or business need and seeing it through to delivery.
• Work with Product Owners to fully understand the problem they’re trying to solve and set their expectations on how you will tackle the problem and how long the work will take.
• Communicate and share your work with stakeholders in a clear manner.
• Building relationships across the business to influence stakeholders, proactively collaborating and updating them early and often to keep them in the loop.
• Following the UX process and delivering your work on time.
• Recognising when to ask for further guidance and support.

As part of the wider UX team you will:

• Work with the team to implement the UX Strategy from a design perspective.
• Engage with the team workshops and share any new and exciting developments that you come across in the wider industry.
• Constructively add to the team dynamic and help us to grow.
• Work with the UX team to ensure we’re designing a joined-up experience.
• Contribute to growing a customer-centric culture by being the voice of the customer in meetings.
• Feed into our new Design System to help it grow.
• Identify new opportunities to help solve business problems.

What do I need in order to deliver in the role?

You’ll have experience with Design Systems and are aware of the AA accessibility requirements. You’ll also be experienced in using a variety of methods of prototyping using tools such as Sketch, Figma, Mural Invision and Marvel

You’ll be used to Agile ways of working and can identify and compare the best processes or delivery methods to use depending on the problem you’re trying to solve.

You know how to use the UX Double Diamond and can communicate your work using the process of Discover, Define, Design and Deliver.

You’re confident being the voice of the customer in product discussions when sharing innovative and pragmatic ways of solving a problem.

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.