Job Title: Customer Account Manager/Administrator

Salary: Starting at £25,000 (plus Commission and Company Bonus)

Contracted Hours: 37.5 hours, Monday-Friday, 09:00-17:00

Location: Nursling Industrial Estate, Southampton

Hybrid working will be offered after full training has been completed

CLF Distribution have an opening for a Customer Account Manager to join our Customer Services and Sales team. The role involves managing your own set of existing customer accounts, building relationships and handling customer complaints and queries. We supply independent health food retailers and health conscious consumers with natural products from several hundred healthy brands. The company has a strong ethos of teamwork, supporting our staff and sharing in the company profits through a bonus scheme.

Duties

• Build long lasting relationships and grow business with existing customers
• Processing any customer claims and/or credits
• Answer incoming calls in a friendly and professional manner
• Manage your own email account
• Increase the percentage of exclusive brand sales within the territory
• Running reports and extracting sales and account data
• Any other duties as requested by your manager

Skills

• Experience in customer services is essential
• Excellent verbal and written skills
• A confident telephone manner
• Use of the Microsoft Office suite of programs
• The ability to work under pressure and to meet strict deadlines
• Strong organisation skills and attention to detail
• Ability to handle challenging calls and a fast paced environment

Benefits

• CLF Distribution is 100% employee owned. A business run by its people for its people
• Generous holiday allowance increasing with length of service (up to 33 days)
• In addition to your pay, the company will contribute to your pension
• A share in the company profits paid monthly, dependent on company performance - You make a difference! Our tax free company bonus is averaging at £200 per month.
• Opportunity to become a trained Fire Marshall or First Aider (annual bonus applies)
• Our cycle to work scheme is an excellent opportunity to reduce your carbon footprint
• Staff discount on everything we stock

Job Types: Full-time, Permanent

Pay: From £25,000.00 per year

Additional pay:

• Bonus scheme
• Commission pay

Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• Employee discount
• On-site parking
• Referral programme
• Sick pay

Schedule:

• Day shift
• Monday to Friday

Experience:

• Customer Service: 2 years (preferred)

Work Location: Hybrid remote in Southampton, SO16 0YS