Full Time Role based onsite in Birkenhead.

At Sensee Kingsgate (trading as The Contact Company on site in Birkenhead), we’re offering more than just a job; we’re offering a pathway to success. As a Customer Service Advisor, you’ll be at the heart of helping customers with their retail card account, answering any queries or providing solutions to any issues they may have regarding it. Your role is all about building genuine relationships, providing outstanding support and making a real impact.

What You’ll Do:

• Create lasting connections with customers.
• Provide detailed information to ensure customers feel informed and valued and offer support to vulnerable customers.
• Meet, exceed and keep track of performance targets and SLAs, contributing to our team’s success.
• Provide top-tier support and resolving issues effectively.
• Use various IT systems to handle customer queries and ensure smooth processing of requests.
• Ensure adherence to processes, procedures, standards, and FCA regulations.

What We’re Looking For:

• Exceptional communication skills to captivate and engage customers.
• Strong computer skills and proficiency with various IT systems.
• A natural ability and genuine desire to help customers.
• Thrive in a fast-paced environment, staying calm under pressure.
• Stay organized with a positive, can-do attitude towards customer service.
• Approach problems with a logical mindset and find effective solutions.
• Work well within a team and individually, maintaining a professional and confident demeanour.

Ready to Take the Leap?

If you’re a natural at building rapport, a customer service enthusiast, and ready to make your mark in a high-energy environment, this is the opportunity you’ve been waiting for. Join us today and shape your future with Sensee Kingsgate.

Training: 4 weeks. (Weeks 1 & 2: 8am - 2pm, Weeks 3 & 4: 9am - 6pm)

Opening Hours: Mon - Sat 07:45am - 6:15pm, Sun 10am - 6pm

Job Types: Full-time, Permanent

Pay: £11.44 per hour

Expected hours: 40 per week

Benefits:

• Canteen
• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme

Work Location: In person