IT Support / IT Helpdesk / IT Technician

About Us

Are you looking for a fulfilling, worthwhile and secure job? Would you like to have a job that makes a real difference? Come and join the team at SAND Academies Trust, a Trust in Gloucestershire offering exceptional education in our seven schools

About You

The successful applicant will have experience of service desk tools (ideally aligned to ITIL best practice) and demonstrate experience in supporting a wide range of Microsoft cloud applications, services, and associated technologies. You will possess a practical understanding of the principles of cyber-security and endpoint protection, as well as providing desktop support and remote assistance to end users.

The Role

The role will involve on-site visits to provide support to end users where required, and for planned maintenance and improvements to infrastructure. End user support will be provided via the Service Desk using a ticketing system, utilising remote assistance tools where possible. Further details are available in the job description.

As a shared IT Service covering multiple sites, you will be expected to hold a full driving licence and have access to a vehicle. We offer a hybrid working pattern, with four days per week on-site, and one day remote, although you must live within a commutable distance of the schools.

The Trust

We are passionate that every child deserves the very best education. As a partnership we will: improve outcomes, opportunities and life chances for children and young people, offer more/wider support for their families and share and develop staff expertise

Our Benefits

By joining our team we can offer you a generous annual leave allowance, generous pension scheme (LGPS), Employee Assistance Program & Counselling, Occupational Health Service, Continuing Professional Development and Staff Get Staff Referral Scheme

Additional Information

Job Type: Full-time

Pay: £29,093.00-£31,586.00 per year

Benefits:

• Company pension
• Free parking
• Life insurance
• On-site parking
• Referral programme
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Work authorisation:

• United Kingdom (required)

Work Location: In person

Reference ID: EDV/2025/SAT/32329