• Description

Title : Learning and Development Generalist

Role o verview: Work within the Corporate Risk & Broking (CRB) GB Learning and Development (L&D) team to enable colleagues to gain the knowledge, skills, and behaviours required to reach their potential, deliver the organisational mission, and retain talent.

Key Responsibilities:

• Consult with stakeholders at all levels to define learning and development needs.
• Collaborate with the L&D team to design, develop, deliver, and evaluate learning and development programmes, including but not limited to:
• Professional and personal skills for all colleagues
• Management development/mid-career programmes
• New hire induction
• Relevant technical training (partnering with subject matter experts)
• Facilitate effective and meaningful learning for colleagues at all levels, using a variety of mediums - remote and in-person (usually London and Ipswich offices, full days).
• Utilise technology to automate processes (e.g., course nominations, course administration and evaluation).
• Use learning technologies to create self-managed digital modules, curate learning pathways, and immersive learning experiences.
• Manage all aspects of the internal coaching provision, ensuring continuous evaluation, measurement, and improvement.
• Manage and update the L&D intranet site.
• Encourage and support a culture of continuous professional development and lifelong learning.
• Stay abreast of L&D industry trends and ensure your own continuous professional development.
• Support broader L&D interventions and the wider L&D team.

Qualifications

Role Requirements:

Essential:

• Recognised qualification in Learning & Development to a Level 5 standard
• Demonstrated experience in embedding the training cycle.
• Demonstrated experience in designing and delivering learning initiatives that adhere to adult learning theories.
• Demonstrated experience in instructional design (remote, in-person, and digital), including for people managers.
• Effective experience in facilitating learning interventions at all levels (remote, in-person, and digital).
• Excellent project management skills.
• Effective relationship management and influencing skills.
• Excellent communication skills (written and spoken) at all levels.
• Proficiency in MS Office.
• Attention to detail and strong organisational skills.
• Experience using digital learning applications.

Desired:

• Competency in Adobe/Articulate (or similar).
• Proficiency in remote learning technology (e.g., MS Teams).
• Experience managing internal intranet sites.
• Experience in insurance broking and the wider broking ecosystem, including the regulatory environment.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a “hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.