RECRUITMENT & ONBOARDING MANAGER

Do you want to be responsible for recruiting and training the best Care workers in Plymouth?

Bluebird Care Plymouth are looking for a Recruitment and Onboarding Manager that embodies our company values.

You will be a professional individual with a can do attitude who says it how it is, is willing to go the extra mile and has a passion to recruit, train and support the care workers of the future.

In return we will offer you a career with a CQC outstanding company, who offer an excellent benefits package:

• 25,500 - 28,500 K(dependant on experience and qualifications)
• A permanent contract
• 28 days annual leave
• Access to 24/7 professional counselling for you and your family
• A 4 day working week ( after probation) or financial recompense for part time hours
• School hours or job share may be considered for the appropriate candidate
  :
  RECRUITMENT AND ONBOARDING OFFICER

Reports to: Franchise Owner / Registered Manager / Operations Manager

Summary of position:

Responsible for all aspects of the recruitment process within the office Monday to Friday between 08.30 hrs-17.00 hrs.

Purpose of role

To make sure there are enough staff with the right skills, knowledge and understanding to meet the needs of the business. Compassionate, competent staff are key to providing safe, high quality homecare services that respond to our customers’ needs and preferences. This important role is directly accountable to the Registered Manager.

Key responsibilities

• Work with the franchise owner and registered manager to develop and implement a recruitment strategy, manage the recruitment processes and recruiting the right staff with the right skills to meet the immediate and future needs of the care business.
• To develop and implement a training strategy and programme so that all staff are suitably trained and qualified to meet the needs of the customers enbling each customer to receive the care and support they need to lead dignified, fulfilling lives as far as they are able
• Contribute to business success by helping to meet national care standards and legal requirements

Duties

Recruitment:

• Promote anti-discriminatory practice in recruitment, selection and the implementation of all HR policies and procedures
• Manage and implement recruitment plans/strategies. Identify advertising opportunities with the franchise owner and registered manager.
• Be active and visual in the local community, organise career/recruitment shows. Build effective working relationships with local recruitment providers and stakeholders e.g. online recruitment channels.
• Regularly post adverts for care assistants and other staff as required by the business on social media and other platforms available.
• Monitor and evaluate recruitment campaigns and staff turnover and keeping the NMDS-SC current and up to date with data regarding staff and training.
• Arrange interviews and send relevant correspondence.
• Send out for references and verify references once they are received.
• Arrange and apply for DBS’s for new staff, check and verify their identification.
• Manage the staff’s personnel files including setting up files for new staff, ensuring that they have all the current and up to date information that is required, that the files follow the Bluebird Care file layout, update personnel information as required and old information archived in accordance with policy and procedure. Implementing systems to ensure that information is proactively sourced prior to being out of date.
• Maintain accurate and up to date records relating to recruitment matters
• Keep own practice and knowledge of recruitment procedures and legal requirements up to date through research, meetings and attending courses.
• Ensuring that recruitment KPI’s are updated on a monthly basis and the information is accurately reported to the registered manager and franchise owner.

Training:

• Plan, prepare and deliver induction and other necessary training for care assistants, supervisors and coordinators.
• Draw upon a range of methods to support staff to learn about best care practice, to keep their skills and knowledge up to date and to continue their professional development e.g. eLearning, classroom based training, on the job practice etc.
• Arrange training for staff to attend, eLearning in the office or at home or classroom based training, liase with co-ordinator and staff to ensure they are aware of their training courses.
• Source additional training that will enhance staff’s skills and knowledge, free or paid for staff to attend, book and ensure staff attend.
• Provide KPI reports to the registered manager and franchise owner.
• Make sure learning methods are cost effective and make improvements where necessary.
• Build positive working relationships with staff and other professionals in the field of health and social care
• Maintain accurate and up to date records relating to training and development, ensuring that staff’s training files are up to date, The Grey Matter data and NMDS-SC is up current and up to date.
• Keep own practice and knowledge relevant through research, meetings and attending courses
• Be prepared to work flexibly as part of the Bluebird Care team and take part in the on call rota

This list is not exhaustive and from time to time you may be required to undertake additional duties.

Role specification

This provides a picture of the skills, knowledge and experience you must have to carry out the role. You should demonstrate how you meet the ‘essential criteria’ by giving examples where possible. We will use this information to select suitable applicants for this post.

Essential criteria

Personal attributes

Caring and compassionate towards people in need of care and support and those providing these services

Strong commitment to anti-discriminatory care and HR practice

Self-motivated, enthusiastic and keen to learn. Willing to seek guidance when needed and follow instructions

Excellent time keeper and reliable

Professional, smart appearance

Knowledge and skills

Excellent spoken and written communication skills including computer literacy. Attention to detail and accuracy

Understanding of good customer service and how to identify those who display good customer service skills

Experience of staff recruitment, selection and retention. Proven ability to assess skills and behaviours and to manage performance matters

Knowledge of legal responsibilities and good practice in relation to recruitment and HR matters

Ability to work as part of a team and to lead others

Understanding of systems to maintain confidentiality in relation to customers, staff and the business

Ability to prioritise workload, work under pressure and meet deadlines

Confidence to manage business relationships at a senior level and to influence other key stakeholders

Ability and willingness to follow Bluebird Care’s policies, procedures and instructions

Additional requirements

Willingness to work flexibly and to keep knowledge and skills up to date

You will need to obtain a satisfactory criminal records check and evidence that your name is not listed as barred from working with vulnerable people

Full drivers licence with no more than 6 points, Class 1 business insurance and a current MOT (if using own car for business purposes)

Desirable criteria

Diploma in people management or other relevant recruitment qualification

Experience of providing recruitment and HR support in a social care setting

Understanding of local recruitment market

Commitments

People: Respect and understanding

We build and sustain relationships through openness and honesty

We are committed to providing anti-discriminatory care which is centred on the individual needs of our customers

We will act with integrity committed to the rights of our customers, including their rights to privacy, dignity and independence

We will treat people fairly, respecting their views and opinions

We will be open about our development needs and opportunities to grow our capabilities

We appreciate and recognise our colleagues’ commitment and success

We will ensure we have regular 1:1’s with our line managers completing all necessary paperwork

We will act as a mentor if required to support new members of our team

We understand the professional boundaries of our role and clear about our responsibilities and relationship we should have with our customers

Performance: Customer

We will put our customer’s interests at the heart of all we do to ensure they experience the service they expect

We will contribute to a culture where doing the right thing by the customer is key

We are accountable and deliver on the promises we make

We will deliver quality customer interactions every time and adhere to the professional appearance and courtesy standards

We understand the need for change

We will communicate clearly and concisely, tailoring the content and style for our customers to promote free flowing conversation

Passion: Care and compassion

We will listen, ask questions and seek to understand how we can help and support our customers, their families and representatives, our colleagues and other professionals

We will set high standards of professional conduct and encourage others to do the same

We are self-aware and we have a positive impact on customers and colleagues

We will control any unconscious prejudice

We will do the right thing, treating customers and colleagues fairly

Pride: Energy and pace

We will use our own initiative, working alone or as part of a team

We will be tenacious and maintain focus during times of change and uncertainty

We will take care of ourselves maintaining high levels of energy and enthusiasm

We will participate in team based meetings and continuous improvement activity with our customers’ central to all our thinking

We will recover quickly from setbacks

We will remain positive and enthusiastic in challenging situations maintaining high levels of customer care and standards of conduct

We will demonstrate a ‘can do’ approach

PLEASE CONTACT - DAWN HACKETT- Registered Manager on 01752 347700

Job Types: Full-time, Permanent

Pay: From £25,500.00 per year

Additional pay:

• Yearly bonus

Benefits:

• Casual dress
• Company pension
• On-site parking
• Referral programme

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Plymouth, PL7 1RF: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Team player

Experience:

• Recruitment: 1 year (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person