Technical Document Specialist

Job purpose:

Working as part of the Application Change Management Team, this role will support documentation preparation to support application change and configuration across multiple applications used within the Underwriting & Schemes division within the PIB Group.

Key Responsibilities:

• Support the creation and maintenance of technical documentation including policy wordings, IPIDs, notices of change, policy schedules, certificates, policy related letter/email templates.
• Review change requests submitted by the business and effectively capture and document requirements.
• Ensure all technical documentation complies with company standards and guidelines and is accurate, comprehensive, and kept up-to-date.
• Support document changes across multiple applications, focussing on delivering quality and value.
• Assess and evaluate changes to documentation and applications to identify potential impacts and risks.
• Ensure effective communication to relevant stakeholders including the status of their current requests, and progress of inflight changes.
• Effectively configure applications (where possible) as part of the change management process.
• Undertake proof reading or system integration testing and in some cases, user acceptance testing.
• Update and create knowledge-base articles to document processes and support future change.
• Find pragmatic and creative ways to balance system / workload constraints to meet user & business needs across complex multi-application environments.
• Act as a liaison between internal and external technical teams, facilitating effective communication and coordination during the change process.
• Work in compliance and alignment with the change management processes.
• Perform other duties required by the Application Change Manager or other senior management which are not included above, but which will be consistent with the role.

Essential

• Experience working in a Change Delivery environment either as a document specialist, business SME, or system administrator.
• Proficiency in using documentation tools and software such as Adobe Pro and Word.
• Excellent communication/interpersonal skills and experience working with Technical and Business stakeholders.
• Thrives on change and demonstrates a “can-do” attitude.
• Ability to take ownership and facilitate decisions.
• Ability to challenge and ask meaningful questions to ensure the right requirements are captured and a fit for purpose solution delivered.
• Enthusiastic, driven, self-motivated with a focus on quality and delivering value.
• Highly motivated self-starter.
• Creative, co-operative and collaborative.
• Keen eye for detail.

Desirable

• Experience of Agile methods and frameworks such as DevOps, Kanban, Lean, SCRUM.
• Holds relevant IT Change Management certification/s, such as ITIL, APMG Change Management
• Understanding and experience in using appropriate tooling; e.g. Jira, Confluence
• Understanding of data protection risk and knowledge of the UK GDPR.
• Experience with insurance policy administration and claim systems, such as Acturis, Applied, SSP or Aquarium Software.
• Knowledge and experience in digital teams, especially within insurance/financial services or other regulated business environments.

Why Join Us?

• Competitive salary and benefits package
• Flexible working and holiday options
• Pension, enhanced parental leave, and life insurance
• Discounts on technology, travel, and leisure
• Learning and development opportunities
• Volunteering and charity support days

Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.

HP