We are hiring for multiple Night Receptionist roles at YMCA Brighton. There will be a variety of 4 and 3 Nights available - working hours to be confirmed at the interview.

Job Title Night Receptionist

Location YMCA Brighton

Salary £11.88 per hour

Contract Permanent

Hours 4 and 3 Nights available - working hours to be confirmed at the interview

Summary of the Role:

The position is joint working alongside another Night Receptionist, with contact support from the on-call service, this provision is active throughout the shift. The Night Receptionist plays a vital role within our services. The Night Receptionist oversees the safety and security of the building and its clients. You will be required to assist clients throughout the night with any enquiries, needs or challenging situations that may arise for them during the night hours. This is to ensure their health and well-being needs are being met. The post requires Health & Safety and Administrative duties to ensure that we operate seamlessly across a 24-hour period.

You will receive:

• Annual leave - 25 days plus Bank Holidays pro rata.
• Wellbeing time.
• Staff benefits - a wide range of health & wellbeing services to access.
• Comprehensive Induction into the role.
• Comprehensive Training package - face-to-face and online training on a wide range of subjects, to ensure you are equipped with the skills and knowledge to carry out your duties and tasks required and further develop your career.
• You will receive regular Supervision Support from your line manager.
• Work in a supportive environment
• An encouraged culture to support staff health & well-being and a healthy work-life balance.
• Opportunity to access debriefs, counselling and reflective practice sessions when the job is challenging.

Key Responsibilities:

1. You will be the first point of contact for clients, and assist with any enquiries or problems that occur at night for a client.
2. Faced with challenging situations, manage these situations calmly and take appropriate action, including seeking the help of others e.g. on-call staff or emergency services where necessary.
3. Move around the building periodically to look out for hazards to ensure the property is safe, secure and clean.
4. Log repairs to be action by the day staff, where required to escalate any repairs, health and safety or security issues that need urgent attention. including seeking the help of others e.g. on-call staff or emergency services where necessary.
5. Being the welcoming face at our reception for clients and representing YMCA Brighton.
6. Providing a decisive and effective response to customer complaints and disputes; escalating where necessary.
7. Operating equipment such as the computer, intercom, door entry system, telephone, walkie-talkies, drinks machine etc.
8. Ensuring non-clients are excluded from the building within the project’s visitor policies and procedures.
9. Encouraging clients, in a firm but diplomatic manner, to abide by the project’s policies and procedures for example, about alcohol, noise, visitors or disturbance.
10. Offering support to clients who do not settle or have problems through the night, although not to the exclusion of other clients’ needs or the main security aspects of the job. This may require seeking the help of others e.g. on-call staff or emergency services where necessary.
11. Undertaking any other reasonable task that will ensure that clients’ needs are met through the night.
12. Reporting any areas of concern, in particular relating to safeguarding, health and safety, security, or the well-being of individual clients, using correct workplace procedures.
13. To follow Safeguarding protocols at all times.
14. Following YMCA Brighton’s policies and procedures at all times, including, but not only, those relating to EDI, Health and Safety, Safeguarding and Governance Data, GDPR and Confidentiality. To respond to all reasonable instructions and guidance as these procedures develop further.
15. Following YMCA Brighton’s Code of Conduct for staff, regarding workplace professionalism, at all times.
16. Attending meetings, and participating in supervision support, outside of normal working hours where necessary, for which compensatory time off in lieu will be granted.
17. To undertake and complete all required training both face-to-face and online through ME Learning.
18. At the end of each shift, complete all required log notes via *computer or logbook including complaints, incident reports etc… All log notes clear and accurate reports of the night’s events to inform the day staff when they come on duty. *Basic IT training will be provided if required.
19. Ensuring the Reception area is kept clean.
20. To undertake any other duties which reasonably fall within the range and responsibilities of this post, as directed.
All Staff are required to:
Familiarise themselves with the organisation’s Policies and Procedures, held on the SharePoint/Safe HR system, accessible by all staff at any time from the website. Act at all times within the Organisation’s Rules, Policies, Procedures, and any other statutory requirements.
To report any concerns about the client’s well-being to a relevant member of staff, using correct workplace procedures.
To attend training, and meetings, and participate in supervision and appraisal, where requested.
Adhering at all times to Health & Safety policy, and procedures and to complete all training that is required to carry out this job in line with Health & Safety regulations.
To comply with all COSHH regulations and guidance concerning infectious, hazardous control substances at all times, this also includes PPE requirements.
Adhering to fire safety, working at heights and manual handling procedures and guidelines at all times.
To follow YMCA Brighton’s policies and procedures at all times, including, but not only, those relating to EDI, Health and Safety, Safeguarding, and Data Protection and Confidentiality. To respond to all reasonable instructions and guidance as these procedures develop further.
In line with GDPR and Confidentiality, Clients, volunteers, and/or staff information is confidential. It is a condition of employment that you will not use or disclose any confidential information obtained by data protection legislation.
All staff have a duty to safeguard and promote the welfare of service users, volunteers, their families, and carers, you have a duty to ensure you are familiar with safeguarding policies, attend safeguarding training, and know who to contact if you have concerns about an adult or child’s welfare.
Uphold the Equal Opportunities and Anti-Harassment and Bullying Policies, ensuring effective implementation in all aspects of their work for the Company.
Be proactive, bring ideas, and suggestions and contribute to business improvement.
Undertake training as required.
Attend staff and team meetings as required.
Observe health and safety procedures in the workplace to ensure personal safety and to safeguard the interests and safety of colleagues, customers and visitors.
Undertake other duties and responsibilities as appropriate since all staff are expected to work flexibly within their skill level to respond to changing priorities and make sure that customer needs and the organisation’s mission, vision and values are embedded within all we do.

Person Specification

Knowledge and Understanding

Understanding of the boundaries to worker/client relationship.
Understanding confidentiality issues and adhering to GDPR and Data governance.
Some understanding of the issues faced by this client group is desirable.

Experience

Basic understanding of the support needs of adults at risk
Good knowledge of safeguarding procedures in relation to vulnerable adults, and the ability to supervise and provide guidance to team members around professional boundaries
Understanding of, and commitment to, equality, diversity and inclusion with experience of embedding good practice within services

Desirable
Experience of working in supported housing, or similar services for adults at risk, delivering objectives and targets
Prior experience of night work/unsociable hours.
Understanding of the impact of trauma on others, and the ability to work with a strengths-based approach with people who may be in distress
Demonstrated confidence and competence in recording notes/actions in service log, incident forms and Health and Safety checklists

Skills and Abilities

Essential
Ability to build and maintain strong relationships with stakeholders, internal & external
Ability to successfully manage challenging situations whilst remaining calm and solution-focused
Ability to communicate clearly both verbally and in writing for appropriate record keeping (vital for handover to colleagues working day shifts)
Excellent record-keeping and report-writing skills to evidence team performance
IT skills, including proficiency in using MS Office 365 package, health & safety, and client data management systems (training provided)

Other Requirements
Understanding of, and commitment to, Equal Opportunities and anti-discriminatory practice.
Commitment to training and personal development.
Ability to lone-work and unsociable hours.
Ability to manage the physical demands of the job e.g. to be physically agile, to be able to give lifesaving first aid and to attend / exit emergencies swiftly to keep yourself, colleagues and clients safe. (Training provided- First Aid, Fire, Manual handling and challenging situations)
Ability to attend occasional meetings, training or events that may fall outside usual working hours.

Interviews will be held within 14 working days of the closing date.

Employment with YMCA Brighton is conditional on a satisfactory Enhanced Disclosure and Barring Service (DBS) check, a minimum of 2 satisfactory references and proof of eligibility to work in the UK.

Job Types: Full-time, Part-time, Permanent

Pay: £11.88 per hour

Schedule:

• Night shift

Work Location: In person